Community Manager

Horizon Management Services•Town of Burke, WI

About The Position

Join our Horizon Management Services, Inc. team — a woman-owned business committed to excellence! As a Top Workplace since 2019, we pride ourselves on fostering a balanced work environment and a collaborative, supportive culture. We are excited to offer a great “next-step” career opportunity supporting The Point on Washington Apartments in Madison, WI. We’re seeking a motivated individual to oversee the overall management of this community and contribute to our mission of exceptional service. Primary responsibility will be to ensure overall management of assigned properties.

Requirements

Education: Minimum high school diploma or equivalent. Bachelor’s Degree, preferred.
Experience: Prior property management experience required, preferable in a leadership role. Customer service experience is essential. Must have leasing experience.
Fair Housing training.

Responsibilities

Utilize selection and retention strategies to maintain 100% occupancy level
Maintains knowledge and awareness of property competition and other conditions affecting leasing and operations
Completes all apartment tours, open houses, orientations and marketing events.
Conduct showings for interested prospects. Track weekly leasing and conduct all follow up with potential residents including phone calls, emails, and written correspondences
Complete all lease signing and prescribed forms in accordance with Horizon’s rental policies and procedures.
Establishes and maintains regular office and daily hours, ensuring adequate coverage on weekends
Recertifications as applicable
Prepares and oversees preparation of advertising and marketing plans. Tracks marketing plan to evaluate return.
Place ads with approval from Director of Marketing/Leasing and manage accounts according to budget.
Conduct Market Studies to remain competitive
Manage all waitlist for each property
Continue relationships with local senior centers, Chamber of Commerce, and other pertinent business partners.
Send mailings to potential residents and follow up phone calls for leads
Group presentations and volunteer at local outreach
Participate with local seminars and Expos for Seniors
Hold information meetings and Clinics on property and at outreach properties
Delegate work orders and assist in prioritizing schedule. Supervises prompt scheduling of maintenance work. Makes regular follow-up inspections on maintenance work performed.
Makes recommendations for physical repairs, replacements and/or improvements and cost efficiency.
Perform regular property inspections for cleanliness, curb appeal, and to ensure property is free of hazards.
Ensure resident satisfaction
Oversee the general harmony and community atmosphere among residents. Handle all resident issues and complaints in a courteous and professional manner.
Issue 5 day/14 day notices
Resident delinquencies and monitor accounts
Landlord references and referrals
Conduct resident surveys for retention
Conduct yearly apartment inspections
Maintain and enhance relations with prospects, residents, staff and vendors
Complete budgets for both properties
Complete Owners Reports quarterly
Order turnover and repairs for property
Perform move-out inspections
Bill Coding for all accounts
Expedite all building refurbishments and repairs
File and expedite all property insurance claims
Petty cash & laundry money for all properties as outlined in policy manual
Handle all resident transfers
Run monthly fire drills with the Resident Manager and/or Caretakers
Monitor income and operating expenses to meet budgetary goals and increase net operating income. Prepare annual operating budgets.
Recruit, hire, evaluate and appropriately discipline all direct reports. Maintain personnel records, conduct timely reviews and ensure adequate/appropriate staffing.
Train site staff
Reviews and approves property payables and payroll in accordance with Company policies and procedures.
Review market survey and work closely with Leasing Manager who will prepare monthly marketing plans and place ads in appropriate venues.
Regularly evaluates market conditions and property comparable.
Implements marketing plan. Makes recommendations to improve marketing and leasing programs.