Community Manager

Bell Partners Inc•Wilmington, NC

29d•Onsite

About The Position

Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. The Community Manager is responsible for leading and directing all community operations. The position is responsible for hiring, training, and continuously motivating community staff members to provide exceptional service to residents and maintain a high level of resident satisfaction. The Community Manager is also responsible for partnership with the Regional Manager regarding timely reporting of all financial and leasing metrics, including forecasting and management of budget.

Requirements

BA/BS in business, sales, or related field preferred but not required; relevant experience will be considered.
3+ years’ experience in a property management role preferred
Demonstrated history of successful supervisory experience
Must possess the ability to analyze and explain financial reports
Must have strong working knowledge of property management software and other necessary programs
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
Must have strong time management skills and ability to multi-task required
Must demonstrate support of Bell Core Values
Must demonstrate support of BAL strategic drivers
Must demonstrate ability to provide exceptional customer service
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must present a professional image
Must be resourceful and well-organized.

Responsibilities

Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by to Bell standards and policies, while working within budgetary guidelines
Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing.
Motivate associates through recognition programs, training, and team building.
Ensure team meets BAL strategic drivers
Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
Conduct regular performance appraisals and address any associate concerns or employee relations issues
Conduct daily meetings with leasing and maintenance staff
Ensure BAL strategic drivers are communicated to staff and achieved
Evaluate unit prices in accordance with the market and budgeted goals
Obtain bids for all contract services and oversee routine capital projects; coordinate with Corporate Departments, as necessary
Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
Ensure compliance with local, state, and federal regulations
Additional duties as assigned.
Regular attendance and punctuality