Community Manager

Intrinsic Development•Columbia, MO

32d•$60,000 - $75,000•Onsite

About The Position

Our Community Manager will oversee all on-site property operations for our market-rate luxury property, Aria! Your main goals will be training/coaching our Team to provide the best in class customer service, increasing resident retention and driving occupancy.

Requirements

Availability to participate in Saturday shift rotations (every other Saturday from 8:00am to 12:00pm)
Availability to work weekdays from 8am to 5pm.
Bachelor's Degree
Previous Sales and Customer Service experience a must!
Strong written and oral communication skills.
Self motivated, deadline driven and highly organized
Flexible and adaptable to changing situations.
Effective listener with ability to understand needs of team members at all levels
Interact effectively with project team, client and reviewing authorities.

Nice To Haves

3+ years experience managing, Class A or B, multi-family communities

Responsibilities

Interact with residents regularly, providing exceptional customer service and a positive, professional attitude.
Respond promptly to resident questions, concerns, and conflicts, ensuring timely resolution and high satisfaction levels.
Assist Leasing Team with leasing duties including showing apartments as well as preparing and executing leases.
Plan and execute resident events and engagement initiatives to foster a strong sense of community.
Conduct weekly property inspections with the Maintenance Manager to ensure safety, functionality, and curb appeal.
Track and follow up on maintenance requests, and coordinate with vendors and contractors for repairs, upgrades, or projects.
Collaborate with the marketing department to develop and implement effective, property-specific marketing strategies.
Monitor local market trends, competitor activity, and resident feedback to identify opportunities for improvement.
Understand property performance metrics, including occupancy trends, renewals, and budget compliance.
Prepare and submit operational, marketing, and financial reports to Corporate.
Assist with budgeting, expense tracking, and cost management for property operations.
Lead, train, and support property staff to ensure consistent execution of procedures and high team performance.
Ensure compliance with corporate policies, Fair Housing laws, and other applicable regulations.
Conduct team meetings and performance reviews to encourage accountability, growth, and professional development.
Identify and implement process improvements to enhance operational efficiency and resident satisfaction.
Monitor and respond to resident feedback and online reviews, using insights to improve services.