Community Manager

Hawthorne Residential Partners•Chattanooga, TN

About The Position

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award-winning apartment communities each day. As one of the top 50 largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters - come join us! As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.

Requirements

High School or GED equivalent.
Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
Valid Driver's License.
Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.

Nice To Haves

Six months of community manager experience in multi-family, Highly Preferred
Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred
CAM, CAPS, Real Estate license, and/or Property Management License preferred

Responsibilities

Manage budgets, rent collection, and community financial reporting
Oversee move-outs, deposit accounting, and delinquency tracking
Maintain accurate records using platforms like Yardi and Knock
Ensure compliance with company policies and legal standards
Conduct regular inspections to maintain curb appeal and quality
Drive leasing, renewals, and pricing strategies to meet occupancy goals
Partner with maintenance on work orders and preventative care
Oversee vendor services and ensure quality, safety, and timeliness
Build a strong, positive team culture across office and maintenance
Hire, train, and coach team members to meet performance goals
Host weekly team meetings to align on goals and celebrate wins
Lead with empathy while upholding accountability and standards
Address escalated resident concerns with professionalism and care
Plan and lead engaging resident events to boost satisfaction
Monitor and respond to online reviews to manage reputation
Maintain communication with leadership and ownership groups
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Identify prospect needs, showcase available homes, and invite them to join the community
Ensure lease applications, renewals, and related documents are completed accurately and on time
Meet occupancy goals through strong leasing performance and resident retention
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Benefits

All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.
Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
Free Dental Insurance
Comprehensive and Affordable Plans for Medical and Vision Coverage
Health and Wellness Incentives
401k Retirement Match Program
Paid time off including your birthday!
Paid sick time off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
Telehealth – Access to Doctors 24/7/365
Company Paid Life Insurance
Retirement Planning