Community Manager

The Bainbridge Companies•Orlando, FL

29d

About The Position

Becoming a Bainbridge Community Manager offers an exciting and rewarding opportunity for those passionate about driving sales and enhancing customer experiences. Your role will involve collaborating with an on-site team to maximize Net Operating Income through sales, marketing, strong leadership, and revenue enhancement initiatives. You’ll stay informed about market trends, demographics, and competitors as you implement best-in-class strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering an exceptional customer experience. Enthusiasm, leadership, and managerial skills are crucial for inspiring, supervising, and training your team. You’ll stay informed about market trends, demographics, and competitors as you implement strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering exceptional customer experiences.

Requirements

A High School education or equivalent is required; a college degree is a plus but not a requirement
Ability to read and write English fluently
Accurately perform intermediate mathematical functions and use all on-site resident management software functions
At least two years’ experience in residential property management or a related field is required
Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently, as well as overtime, if necessary, when requested
Ability to serve on-call, as scheduled, or as necessary
Ability to travel to attend various company gatherings, either in the general vicinity or your home, property, or in another state
A valid driver’s license and current automobile insurance are required; the position requires your own vehicle to fulfill all the job’s functions
Skills include an excellent ability to manage and motivate others, and effective communication with residents, prospects, co-workers, and vendors. Other essential skills include, but are not limited to:
Excellent communication skills
Strong administrative and organizational skills
Strong time management skills and the ability to prioritize wisely
Strong customer service orientation
Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
Ability to close a sale
Basic computer and Internet knowledge
Intermediate knowledge of MS Word and Excel; proficiency with Outlook
Ability to operate and understand personal computer functions and company-utilized software packages
Commitment to ongoing professional development and career growth
Must wear career apparel based on defined company standards

Responsibilities

Maintain an excellent customer service relationship with residents, vendors, co-workers, and the community.
Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs.
Establish and implement leasing goals while managing an effective lease expiration program
Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments
Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to the owner’s needs, goals, and objectives
Maximize rental income while minimizing expenses through effective planning and control
Effectively monitor all income, including delinquencies
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
Evaluate and recommend changes in rent/pricing strategies and ensure websites and printed material are accurate and updated
Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise reports to substantiate the analysis
Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
Implement programs for resident retention and service request follow-ups
Introduce and monitor effective lease renewal programs.
Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledge
Direct efforts to implement sales and marketing plans that effectively maximize rental income and result in high occupancy
Ensure that an adequate number of units are market-ready
Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
Communicate effectively with owners, residents, vendors, and co-workers
Provide training and motivation for leasing teams and ensure group training sessions are conducted as needed.
Create staffing schedules and ensure they are consistent with community needs
Assist and ensure all customer complaints are handled promptly and appropriately
Adhere to established company standards for screening applicants for residency
Adhere to Standard Operating Procedures
Participate in planned resident activities
Other tasks or duties assigned by the supervisor