Community Manager

Centricity•Ruston, LA

16h•Onsite

About The Position

The Community Manager is fully accountable for all property operations and is the leader of the site team. The purpose of this role is to effectively manage and coordinate activities and available resources to accomplish property, owner, and company objectives. These objectives include maximizing occupancy and income levels, increasing property values, and minimizing operational expenses while maintaining a quality product. The role requires initiative, a customer and quality focus, and a commitment to safety. Professionalism, dependability, and adherence to company policies are essential. The manager must demonstrate cooperation and cohesion within the team, respect for others, adaptability, effective communication, and courtesy. Financial responsibility involves innovation, performance, and fiscal safety. The role also emphasizes passion and an entrepreneurial spirit, aligning with the company's Vision, Mission, and Values.

Requirements

High school degree
Four years prior experience in property management or in a related industry
Minimum of two years in a supervisory role
Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata
Basic typing skills and knowledge of computers
Use of the company's payroll system is required
Valid driver's license
Current automobile insurance
Furnish own reliable transportation
Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
Basic understanding of Landlord/Tenant laws and application
Familiarity with local Lease and Addendums
Familiarity with Fair Housing/ADA regulations and application
Familiarity with OSHA & EPA requirements for property management industry

Nice To Haves

College degree
Student Housing experience
Prior HRIS experience
CPM designation
ARM designation
Ability to earn future designations as required by Industry standards
Bilingual abilities (written and verbal) may be required based on specific needs of property

Responsibilities

Manage all on-site employees, including giving timely, constructive feedback and positive encouragement.
Motivate the office and maintenance staff and give consistent verbal and written feedback.
Document performance feedback (including corrective actions) and effectively manage employee performance on a regular interval.
Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete).
Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property.
Plan and carry out the successive steps of regular duties and handle problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
Abide by state and federal work regulations including wage and hour laws.
Coordinate directly with HR regarding termination decisions and do not make termination recommendations unless the proper documentation is in place.
Communicate clearly to residents and in a consistent manner.
Respond to resident requests and concerns in a timely, professional manner.
Read and/or listen to resident requests/complaints in a calm, respectful, and open manner.
Maintain a complete clean and neat uniform.
Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner.
Respond sensitively to concerns/complaints and exhibit a sense of urgency.
Attend and assist in resident activities and functions after hours and weekends, as needed.
Assist in budget preparation, as well as maintain budgeted income and expenses.
Project monthly forecasts and understand and explain budget variances.
Ensure that all rents are collected and posted and processed/deposited on a daily basis.
Oversee all accounting transactions.
Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times.
Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents.
Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained.
Report all liability and/or deficiencies during inspections to the Service Manager and Supervisor.
Responsible for office operations, quality curb appeal, office and model cleanliness.
Conduct market surveys as required.
Create and implement marketing plans for ongoing success and high occupancy of the property.
Has a working knowledge and a familiarity with Paylocity Payroll System.
Seek help and additional training if necessary.
Seek supervisor or ownership's approval before approving employee overtime.
Approve timesheets and overtime by the 10am Monday morning deadline.
Ensure employees have completed their time card approvals.
Limit and monitor employee missed punches and discipline chronic offenders.
Maintain accurate payroll records by promptly returning Associate Status Forms to Payroll.
Maintain all records in a complete and organized manner as described throughout the Caliber P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.).
Consistently review all leasing performance and paperwork.
Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO.
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing.
Fully implement and enforce all policies and procedures as outlined in the Caliber Policy and Procedures Manuals.
Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner.
Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants.