Community Manager

Community Association Management•Durham, NC

About The Position

The Community Manager is responsible for providing high-level portfolio management to a designated group of residential associations. This role serves as the central liaison between Board Members, residents, vendors, and internal departments — ensuring the association operates in compliance with governing documents, fiscal responsibilities, and community standards.

Requirements

Associate degree or equivalent; 3+ years of experience in community or property management preferred.
Knowledge of association governing documents and community operations.
Strong written and verbal communication skills.
High attention to detail, time management, and prioritization skills.
Proven ability to manage multiple communities and foster positive relationships.
Experience in vendor management and contract oversight.
Ability to work evenings or weekends for scheduled meetings or emergencies.

Responsibilities

Serve as the main point of contact for Board of Directors and residents within assigned communities.
Gain a comprehensive understanding of governing documents, contracts, and community needs.
Conduct regular property inspections and provide maintenance recommendations.
Prepare for and attend Board and Annual Meetings; distribute meeting notices, track quorum, and assist with voting logistics.
Manage vendor relationships: solicit proposals, evaluate bids, draft contracts, and monitor performance.
Investigate and document resident concerns, coordinate resolutions, and respond to complaints.
Handle insurance claims, including assessments, reporting, and repair oversight.
Provide monthly management reports with financial updates, inspection findings, and operational summaries.
Collaborate with Compliance Inspectors to manage rule enforcement and violation processes.
Assist with architectural requests and compliance with design guidelines.
Support long-term community planning through reserve studies and budget forecasting.
Participate in document amendment processes and assist with FHA approval as needed.