Community Manager - Student Housing

University Partners•Richmond, VA

About The Position

The Community Manager leads the overall operations, financial performance, and team leadership of the community. This role is responsible for achieving occupancy and revenue goals, maintaining asset quality, delivering an exceptional resident experience, and ensuring the community operates in alignment with University Partners standards.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience
Experience managing property operations, budgets, and team performance
Strong financial acumen including understanding operating statements, budgets, and reporting
Ability to manage competing priorities in a fast-paced environment
Experience supervising, coaching, and developing team members
Knowledge of leasing operations, resident lifecycle, and customer service best practices
Proficiency with Microsoft Office and property management systems such as Entrata
Strong communication, organization, and problem-solving skills
Ability to work weekends, extended hours, and respond during peak operational periods including turn
Professional judgment, confidentiality, and ability to lead through complex situations

Responsibilities

Lead daily operations of the community, ensuring strong performance across leasing, financials, maintenance, and resident experience
Develop and execute annual business and marketing plans aligned with occupancy and revenue goals
Prepare, manage, and monitor the operating budget, including variance reporting and expense control
Drive occupancy and rental rate performance while maximizing NOI through revenue growth and cost management
Oversee rent collection, delinquency management, and eviction processes in compliance with legal requirements
Supervise and develop onsite team members including leasing, maintenance, and administrative staff
Recruit, hire, train, coach, and retain team members while conducting regular performance conversations and evaluations
Lead weekly team meetings and ongoing training to support performance and consistency
Ensure the physical condition of the community meets company standards, coordinating maintenance, repairs, and capital projects
Partner with Regional leadership on major repairs, vendor management, and purchasing decisions
Review and approve leasing activity and ensure documentation accuracy and compliance
Support leasing, accounts, and operational functions as needed during peak periods or staffing gaps
Address resident concerns including maintenance requests, disputes, renewals, and escalations
Develop and implement resident retention, marketing, and community engagement initiatives
Maintain strong market knowledge through regular competitive analysis and market surveys
Oversee Entrata data integrity including leads, follow up, applications, work orders, and resident records
Lead move-in, move-out, and summer turn planning and execution, ensuring staffing, vendor coordination, and readiness
Monitor communications, events, and overall community presentation to protect brand standards
Respond to after-hours or emergency situations as required
Ensure compliance with company policies, safety standards, and Fair Housing requirements
Foster a positive team culture that supports collaboration, accountability, and a high-quality resident experience