Community Manager, Matterport

CoStar•Arlington, VA

70d

About The Position

The Community Manager will be the voice and pulse of Matterport’s social media community. You’ll engage directly with followers, customers, and creators across our global social platforms, helping turn conversations into meaningful relationships and user advocacy. You’ll work in lockstep with the Social Media Manager Lead and collaborate with marketing, customer success, and product teams to create an authentic, on-brand experience that reflects Matterport’s innovation and leadership in 3D digital twin technology.

Requirements

Bachelor's degree required from an accredited, not-for-profit, in-person college/university
A track record of commitment to previous employers
3+ years experience in social media management, community management, or digital marketing, ideally within tech, SaaS, or proptech.
Deep understanding of social media best practices and trends across platforms.
Excellent written communication and interpersonal skills.
Comfortable engaging with professional audiences (B2B) as well as creative communities (e.g., real estate agents, photographers, designers).
Experience using social media management and analytics tools (e.g., Sprout Social, Hootsuite, Sprinklr).

Nice To Haves

Experience managing global or multilingual communities.
Familiarity with Matterport or 3D visualization tools.
Background in real estate, architecture, construction, or related industries.
Familiarity with Microsoft Office Suite and Teams

Responsibilities

Engage daily with Matterport’s online communities across platforms including LinkedIn, Instagram, X (Twitter), Facebook, and YouTube.
Respond to comments, questions, and messages in a timely, brand-aligned manner.
Monitor social sentiment, flag trends or opportunities, and identify potential advocates or user stories.
Build and manage relationships with industry influencers, creators, and partners.
Support content creation by surfacing user-generated content and community insights.
Collaborate with the social media team to develop community-driven campaigns and engagement initiatives.
Track community KPIs and provide reports on growth, engagement, and brand sentiment.
Manage moderation and uphold Matterport’s community guidelines to ensure a positive brand experience.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks