Community Manager

Havenpark Communities•Chaska, MN

11d•$52,500 - $85,000

About The Position

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. As a Community Manager, you will maintain a best-in-class, customer-centric, culture while delivering an exceptional employee experience. Your responsibilities will include but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community’s needs. Annual or semi-annual travel may be required for this role.

Requirements

You have a high school diploma or GED.
You have 3+ years’ of experience in multi-family home property management.
You can spend long hours sitting while using office equipment, such as computers. This position will also require walking within the community and lifting materials and supplies from time to time
You have strong organizational skills and attention to detail.
You are able to think critically and are a problem solver.
In addition, you have excellent written and verbal communication skills
You are able to pass a criminal background check, have a valid driver’s license, and a good driving record

Nice To Haves

Associate degree preferred but not required
Manufactured home experience is a plus

Responsibilities

Team Management and Leadership (~30% of time)
Cultivate employee satisfaction within your community
Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales
Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence
Demonstrate Havenpark’s core values through interactions with staff and residents
Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals
Ensure the community complies with federal and state laws, as well as Fair Housing Standards
Resident Relations and Retention (~25% of time)
Cultivate resident satisfaction within your community
Address resident issues with urgency and care
Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year
Maintain resident ledgers and generate monthly bills
Ensure all work orders are completed within 48 hours of receipt
Sales and Leasing (~25% of time)
Lead community marketing efforts to attract potential residents
Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics
Maintain occupancy goals of rental homes and oversee the sale of on-site homes
Net-Operating Income (NOI) Management (~10% of time)
Track and maintain a positive NOI for your community
Ensure successful expense management through close oversight of vendors, suppliers, and employees
Collections (~5% of time)
Ensure all rent is billed accurately and collected on-time
Complete all legal action and notices required in compliance with State and Fair Housing Standards
Curb Appeal (~5% of time)
Ensure community equipment and amenities meet safety regulations
Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards
Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies