Community Manager

Arcade•San Francisco, CA

9d•$120,000 - $150,000

About The Position

You will own and grow our customer community. This means building real relationships with customers, helping them learn from each other, and making the community a place where people feel understood, supported, and excited to participate. You will work closely with Customer Success, Marketing, and Product to turn what you learn from the community into stories, programs, and insights that help customers succeed and inform how we show up as a company. This is a hands-on role for someone who likes being close to people, notices patterns quickly, and is comfortable building things from scratch without a playbook.

Requirements

2-5 years in community marketing or growth roles with proven track record.
Experience working directly with customers.
Taste when it comes to crafting content and sharing publicly.
Experience in building programs, events, or recurring initiatives at scale (0 to 1).
Good judgment in public spaces, including how and when to step in.
Strong written communication and a clear, human tone.
Curiosity about how people use products and learn from each other.

Nice To Haves

Superb taste when it comes to design and storytelling.
Experience running large scale virtual or in-person events.
Familiarity with marketing and creative software.
Experience in an early-stage or fast-moving environment.

Responsibilities

Identify interesting use cases, patterns, and behaviors emerging from the community.
Turn insights into stories, examples, posts, or lightweight content others can learn from.
Plan and run community programs and events, both virtual and in-person.
Own end-to-end event strategy from ideation to execution.
Drive participation through clear framing, follow-up, and personal outreach.
Build and maintain genuine relationships with customers across community spaces.
Be an active, thoughtful presence in conversations, responding with context and care.
Balance individual customer needs with what’s best for the broader community.
Share relevant community insights with Customer Success, Marketing, and Product.
Take initiative to start new programs or improve existing ones without waiting for direction.
Manage multiple projects at once and adjust quickly when priorities change.