Community Manager

Circles•Midland, TX

About The Position

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The role of the Community Manager is to offer premiere customer service while also displaying a professional and enthusiastic personality. You will assist our clientele with a wide range of workplace experiences and service amenities. This position will service the needs of the corporate community and work in a fast-paced, multigenerational environment, with the focus of improving the workplace experience through memorable experiences. You will assist our clientele via face-to-face interaction, email, phone and through digital channels providing prompt, courteous and customer-oriented service to employees and visitors. This position requires exemplary hospitality skills, ability to multitask, strong attention to detail, knowledge of the local area, and the ability to work a flexible schedule and be a collaborative team player. Experience with running your own service line or business is strongly preferred.

Requirements

Highschool diploma or equivalent
Must be able to manage and prioritize multiple tasks daily.
Must have excellent written and oral communication skills.
Must have reliable transportation.
Minimum 5+ years of hospitality, concierge, customer service experience

Nice To Haves

Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset.
Proficient with Microsoft Office (PowerPoint, Outlook, Excel, internet, etc.)

Responsibilities

Provide consistent and exceptional customer service in a fast-paced environment.
Deliver frontline concierge support (in-person, email, chat) with a professional, service-first approach
Manage concierge cases end-to-end, including research, fulfillment, and CRM documentation
Plan and execute onsite events (vendor activations, gift wrapping, etc.)
Maintain and update CRM with partner, employee, and client activity.
Create and update marketing content for TVs, signage, and event promotions
Collaborate on innovative ideas and initiatives with team members and management.
Research local vendors and services to expand concierge offerings
Manage existing amenity service partner relationships throughout the lifecycle.
Promote services through daily interactions and onsite engagement opportunities
Partner with client teams and internal stakeholders to support initiatives and build professional relationships
Manage vendor relationships and coordinate services for events and requests
Prioritize daily workload in a fast-paced, multi-tasking environment
Capture employee feedback and identify opportunities to improve experience
Attend meetings and provide updates on services, events, and engagement
Meet strict service standards, KPIs, and client expectations consistently
Serve as an extension of the Sodexo account team and support requests when needed.
Other job-related duties as assigned.

Benefits

Medical, dental, vision insurance starting the first day of the month after hire
Long-term and short-term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Generous PTO policy - Accrue up to 15 days during your first year
Paid holidays
One paid day off per year to volunteer
One floating holiday per year
Access to discount programs
Four-week paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program
Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities