Community Manager

Woda Cooper•Fayetteville, TN

20h•Onsite

About The Position

Woda Cooper Companies, Inc. is a rapidly growing, employee-owned development, construction, and property management organization dedicated to creating quality affordable housing. The company manages over 14,000 housing units across 17 states, proudly serving seniors, veterans, and other economically challenged groups, and consistently ranks among the top affordable housing developers and owners in the country. The Community Manager position is a full-time role based in Fayetteville, TN. This role is crucial for maintaining positive interactions with residents and the public, enhancing the community image, and ensuring superior resident retention. Key responsibilities include leasing apartments, managing the community's curb appeal, securely handling rents and financial records, overseeing collections and pursuing delinquent accounts, and ensuring compliance with various governmental, lender, and investor commitments. The manager is also responsible for administering the community’s operating budget, tracking unit inspections, signing off on market-ready vacant units, and scheduling capital improvements and repairs. The role requires developing and implementing positive resident relations programs and responding to after-hours and weekend emergencies.

Requirements

Outgoing, friendly, and customer-oriented demeanor.
Excellent interpersonal skills with good sales and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of laws, guidelines, and best practices of property management.
Proficient in Microsoft Office Suite or related software.
Travel to community locations and surrounding markets required.
Must be at least 18 years old.
High school diploma or GED.
Must possess a valid driver’s license and insurance.

Nice To Haves

Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
Maintain confidentiality at all times related to prospect or resident information.
Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Maintain a constant awareness of neighborhood market conditions.
Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
Develop and implement positive resident relations programs for the property.
Participate in company-sponsored continuing education and training seminars.
Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.
Read and be familiar with policies and procedures.
Respond to e-mail promptly.
Take required and assigned training courses in a timely manner.
Learn and be able to function within company-related software.
Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.
Effectively communicate with residents, associates and vendors.
Dependable and able to report to work according to schedule and on time.
Perform other related duties or training as assigned.