Community Manager

Housing Development Cor•Lancaster Township, PA

About The Position

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Community Manager for Springwood Glen Apartments, Highspire School Apartments in Middletown, PA. HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of. HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities. The Community Manager is the on-site leader responsible for the day-to-day operations of their assigned affordable housing community, ensuring strong operational, financial, and regulatory performance while delivering an exceptional, resident-centered experience. This role reflects HDC MidAtlantic’s mission and values through daily interaction with residents, staff, partners, and neighbors. Community Managers balance accountability for property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for all residents, including families, seniors, and individuals with special needs.

Requirements

Position requires a high school diploma or equivalent required, along with a valid driver’s license.
Background in customer service required
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Excellent communication skills and enjoys working with people.
Must be open to learning property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

one-year property management experience preferred but will train; affordable housing experience a plus.

Responsibilities

Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
Maintain on-site presence to manage daily operations and respond to emergencies as required.
Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.
Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
Process and track resident applications, determining income and program eligibility.
Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verfying timely completion.
Maintain accurate, complete and complaint resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and 3rd party inspections; proactively identify and make necessary file corrections.
Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions.
Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes.
Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
Ensure resident work order requests are resolved promptly and professionally.
Monitor financial performance to perform better than budget, identifying and correct issues related to expenses and revenue to achieve positive net income.
Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies