Community Manager

MMS Group•Philadelphia, PA

About The Position

The Community Manager is the driving force behind the operational, financial, and cultural success of the residential property—setting the tone for excellence in resident and customer satisfaction, team development, and performance. This role requires a proactive, solutions-focused leader who not only manages daily operations but also inspires, coaches, and develops a high-performing team that delivers GoldOller’s Gold Standard of Service. As both strategist and mentor, the Community Director leads with accountability, vision, and empathy—ensuring residents feel at home, employees feel supported, and the community thrives both operationally and financially. When performance challenges arise, the Community Manager takes a strategic, forward-thinking approach: assessing the situation, creating a clear and actionable improvement plan, implementing solutions, and keeping leadership informed every step of the way.

Requirements

Demonstrated success in property management with strong financial, leasing, marketing, and resident relations skills.
Proficiency in Microsoft Office and RealPage systems (OneSite, YieldStar, Lead2Lease, Ops Technology).
Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state/local codes.
Exceptional leadership, coaching, and team-building abilities.
Excellent conflict resolution skills with a balance of empathy and firmness.
Strong multitasking, organizational, communication, and problem-solving abilities in a fast-paced environment.
Proven ability to build effective relationships with peers, leadership, residents, and external partners.
High school diploma or GED required; Bachelor’s in Business or Marketing preferred.
1–3 years of residential property management experience as a Community Manager or similar role.
1–3 years of multifamily housing experience.
Experience with OneSite required.
Able to lift/push/pull up to 40 lbs.
Valid driver’s license and reliable personal vehicle required.
Ability to work one weekend per month.
Ability to travel to other sites, including out-of-state and overnight travel as needed.

Nice To Haves

CAM or ARM certification preferred.

Responsibilities

Prepare and monitor budgets; drive property performance by meeting/exceeding occupancy and rental income goals, maintaining ≤2% bad debt, and optimizing expenses within budget by month-end.
Accurately prepare, track, and report financial data—including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations—in compliance with company policy.
Utilize all required operational technologies (including RealPage products) to track performance, manage purchasing, maintain PO compliance, and ensure real-time data accuracy.
Develop action plans when performance falls below expectations; communicate needs and collaborate with the Regional Property Manager, Asset Manager, and DOO.
Regularly walk, oversee, and inspect the property while documenting findings in applicable systems.
Complete move-in, move-out, vacancy, and annual unit inspections. Enforce Fair Housing laws, safety codes, health regulations, and local ordinances. Assess and post all related charges and issue professional resident notices.
Maintain the leasing office in a neat, organized, businesslike manner with consistent office hours.
Attend management meetings, complete all assigned training, and ensure team training compliance.
Report all liability and property incidents immediately; ensure timely submission of workers’ compensation documentation.
Motivate, empower, and promote teamwork across the site team to achieve shared goals.
Recruit, onboard, and retain high-performing talent while fostering a culture of accountability, engagement, and continuous learning.
Provide real-time coaching, conduct performance reviews, develop growth plans, manage corrective action, and lead the counseling and termination process when necessary.
Lead weekly team meetings that encourage collaboration, innovation, and alignment with company standards and strategic goals.
Model servant leadership by recognizing achievements, supporting development, and inspiring ownership and pride in results.
Interpret and apply all personnel and departmental policies consistently.
Oversee timecards, overtime, PTO, and attendance; ensure timely review and approval.
Maintain a professional image and ensure all team members adhere to dress code and uniform requirements.
Maintain high resident satisfaction through timely service, proactive communication, and effective conflict resolution.
Professionally communicate resident notices and enforce compliance with rules and regulations.
Develop creative resident retention programs; host and attend resident events; maintain a 40%+ renewal ratio.
Manage seamless, compliant move-ins and move-outs; complete all leases, renewals, and addendums.
Monitor, solicit, and respond to social media reviews in alignment with brand standards.
Counsel delinquent residents and participate in court hearings or appeals as needed.
Refer residents to appropriate agencies for economic, social, legal, or health-related support.
Oversee leasing strategy, pricing, and renewals consistent with leadership and AIRM guidance.
Ensure leasing teams maintain a 25%+ closing ratio and score 85%+ on shopping reports.
Manage advertising and social media strategy; track competitors and complete regular market surveys.
Ensure all resident-facing materials are professionally branded and visually aligned with company standards.
Ensure CRM is properly managed—respond to unmanaged leads within 24 hours and follow up on leads requiring attention per policy.
Maintain high occupancy by professionally showing vacant apartments and following timely leasing procedures.
Complete approved credit, criminal, and background checks for all applicants.
Partner with maintenance leadership to ensure all service requests are logged, responded to within 24 hours, and closed promptly; communicate with residents when delays occur.
Ensure timely completion of preventative maintenance, safety checklists, and inspections per company best practices.
Maintain high standards of curb appeal, cleanliness, and safety across grounds and common areas; ensure OSHA and MSDS compliance.
Oversee all make-ready processes to balance speed, quality, and budget.
Oversee all work performed by vendors and contractors related to building and grounds maintenance.
Ensure availability for emergency calls, either personally or via designated team members.
Maintain community-owned tools, materials, and equipment neatly and securely; ensure shop areas remain clean and organized.
Perform any additional duties as assigned.

Benefits

12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
A Celebrate YOU Day (to use at your leisure for any special occasion)
Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
Company-Paid Health Reimbursement Account
Paid Maternity Leave
Company-Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
Company-Paid Certifications & Licensing
This position is offering a $3,000 retention bonus and also has the potential to earn monthly commissions!