Community Manager

Fortis Property Management•Durham, NC

just now•Onsite

About The Position

Help People find their new homes! Your main focus as a Community Manager here at Emory Woods Apartments in Durham is to enhance the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s) and investor(s), as well as ensuring the greatest possible satisfaction and wellbeing of all customers. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and every leasing consultant on the Fortis team. Why work for us? Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you. And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today. The Community Manager is responsible for the total on-site operations of the assigned Community. Under the direction of the Regional Property Manager and/or Head of Multifamily Operations, they are responsible for:

Requirements

3-5 years multi-family property management.
Strong marketing and sales background
Ability to successfully lead, manage, and teach people
Organizational skills
Ability to delegate
Computer literate with the following software:
Yardi
Rent Cafe
Microsoft Office (Word, Excel)
Strong communication skills
Strong math skills with the ability to read and understand financial statements
Good decision making ability
Professional image

Nice To Haves

Two or four year college degree preferred
Industry and related continuing education
NAA Certified Apartment Manager designation preferred
IREM designation preferred
High School graduate or equivalent

Responsibilities

Assist in the preparation and formulation of the annual operating budget
Operate the property within the established budget
Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
Ensure all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner
Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations
Keep community occupied with qualified residents through advertising and promotional activities
Complete market surveys and maintain a current knowledge of the local market
Grow the market rents at your community
Develop and implement an effective resident retention program
Provide superior customer service
Present lease agreements and renewals at the highest possible rental rates
Resolve resident complaints
Oversee eviction proceedings if necessary
Responsible for the physical condition and maintenance of the Community
Continually inspect the Community and implement an ongoing maintenance and improvement plan
Quickly resolve emergency maintenance issues
Hiring, training, evaluating, motivating, and supervising all on-site Associates
Develop and supervise an ongoing training program for all on-site Associates
Adherence to and proper implementation of all Fortis Properties Management policies and procedures
Thorough knowledge of computer systems
Knowledge of and adherence to Legal matters and laws applicable to the state in which the property is located
Knowledge of and adherence to Fair Housing policies and procedures
Knowledge of and adherence to Life/Safety issues
Knowledge of and adherence to ADA, OSHA, EPA policies and procedures
Knowledge of and adherence to Risk Management
Other duties as needed or required