Community Manager [Multi-Site]

ACC MANAGEMENT GROUP, INC.•Oshkosh, WI

About The Position

As our Community Manager, you’ll be the heart and soul of three apartment complexes—leading daily operations, inspiring your team, and creating exceptional resident experiences. No two days are the same, and that’s exactly how you like it. You’ll balance strategy with hands-on leadership, blending customer service, operations, and community-building into one exciting role.

Requirements

Experience in Property Management is required
A customer-first mindset with a knack for problem-solving
Ability to thrive in a fast-paced, multi-community environment
Tech-savvy and comfortable with property management software
A positive, proactive attitude that energizes teams and residents alike
High School diploma or equivalent required.
1-2 years of property management or industry related experience required.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Must be able to physically inspect the properties.
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Affordable Housing program experience preferred (LIHTC, Section 42, etc.)
Knowledge of project-based section 8 or section 42 experience a plus.
Knowledge of fair housing laws a plus.
Experience with Onesite software is a plus.

Responsibilities

Serve as the primary leader for three apartment communities
Build strong relationships with residents, vendors, and onsite teams
Oversee leasing, renewals, and resident satisfaction initiatives
Manage budgets, financial performance, and reporting
Ensure properties shine—curb appeal, maintenance standards, and compliance
Lead, coach, and motivate onsite staff to reach their full potential
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
Oversee and supervise all maintenance activity of employees and independent contractors.
Manage all on-site property employees with providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.