Community Manager

HOATalent•Rockville, MD

21d•Onsite

About The Position

The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well- maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents. Schedule: 9 am-5 pm. Subject to night meetings and after-hours calls. Location: Communities will be in Maryland

Requirements

5+ years of experience in community association or property management (onsite experience preferred)
Strong knowledge of community governance, property maintenance, and vendor management
Proficiency in Microsoft Office Suite and community management software
Excellent written and verbal communication skills
Strong leadership, organizational, and time management abilities
Ability to handle conflict resolution with professionalism
Customer service focus and professionalism
Financial and project management skills
Leadership and team management
Problem-solving and decision-making abilities
Attention to detail and compliance orientation
Ability to walk property grounds and climb stairs as needed for inspections
Must be available to handle after-hours emergency calls when necessary

Nice To Haves

CMCA, AMS, or PCAM certification (preferred but not always required)

Responsibilities

Serve as the primary contact for residents, board members, committees, and vendors
Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes
Attend and facilitate Board, Annual, and Special Meetings as required
Ensure compliance with governing documents, policies, and applicable laws/regulations
Draft and review RFPs, secure proposals, and make recommendations to the Board
Assist in preparing and presenting annual budgets and reserve studies
Review and approve expenditures in line with budgetary guidelines and thresholds
Process invoices, reconcile accounts, and maintain accurate financial records
Provide monthly financial and management reports to the Board.
Conduct regular property inspections to ensure compliance with community standards
Issue violation notices and follow up on compliance matters
Oversee vendors, contractors, and service providers to ensure quality performance
Coordinate preventive maintenance programs and capital projects
Ensure safety and security protocols are upheld within the community.
Respond to resident inquiries and requests in a timely, professional manner
Promote a positive and inclusive community atmosphere
Hire, train, supervise, and evaluate onsite staff as applicable
Coordinate community communications, events, and newsletters.