Community Manager
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About The Position
Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 230, based across our London, Manchester and New York offices and working with over 750 arts organizations in the UK, Republic of Ireland, USA and Canada. Spektrix is in the early stages of implementing an online community to serve the arts and cultural professionals who use our software. We are seeking a passionate community builder who is energized by connecting people and enjoys exploring and implementing new technologies. You will be tech-savvy and tech-curious: excited to learn new tools and stay up to date with new features as they emerge. You will adeptly combine this technical acumen with a strong ability to understand user personas and ensure that the community effectively addresses their needs. You will have prior experience administering and moderating an enterprise level online community forum; for example Higher Logic, Gradual, Gainsight, Khoros. You'll play a key role in shaping the community's structure, design and user experience during implementation and beyond. This includes collaborating with internal teams to integrate the platform with other systems like HubSpot CRM and ZenDesk. You'll also be actively involved in preparing for launch by developing resources, defining service level agreements, and generating enthusiasm among Spektrix team members. As our online community grows and evolves, you will play a crucial role in ensuring its continued success. This will involve fostering engagement, cultivating a vibrant and collaborative atmosphere, and continuously seeking ways to enhance the community experience for all members. You will be responsible for monitoring community health, identifying trends and opportunities, and collaborating with internal teams to ensure the community remains a valuable resource for Spektrix users.
