Community Manager (Temp)

Ontra • Chicago, IL

32d • Remote

About The Position

Ontra is seeking a temporary Community Manager reporting to our Associate Director, Lawyer Success on our Legal Network team. We're looking for someone excited to engage directly with legal professionals, drive the adoption of our AI-backed technology, and support cross-departmental initiatives to enhance operational efficiency within our legal network. If you're an organized, empathetic professional with excellent communication skills, a passion for improving processes, and the ability to manage multiple priorities in a fast-paced environment, we'd love to get to know you! Your curiosity, attention to detail, and high emotional intelligence will help you build strong relationships and contribute to a thriving legal network community.

Requirements

• Experience & Background: 5+ years in relevant customer-facing or operations roles, including 2+ years of direct client or customer engagement.
• Industry Knowledge: Familiarity with SaaS or other complex industries such as financial services or legal.
• Communication: Strong verbal and written communication skills with the ability to adapt to diverse stakeholders.
• Operational Excellence: Process-oriented with exceptional attention to detail and a focus on continuous improvement.
• Mindset: Accountable, self-driven, and energized by a fast-paced, dynamic environment.
• Location: Preference for candidates based in the Central or Mountain time zones.

Responsibilities

• Relationship Building: Engage directly with lawyers in the network to build strong, supportive relationships that assist in their journey and promote the use of AI-backed technology.
• Client Onboarding: Conduct training sessions for new members of law firms to ensure seamless integration and understanding of Ontra's legal network systems.
• Cross-Functional Collaboration: Work collaboratively with internal departments like Customer Success Managers (CSMs) to gather and analyze performance feedback to improve the overall law firm experience.
• Technical Support: Respond to and resolve law firm technical inquiries, ensuring a high level of support and satisfaction within the network.
• Project Assistance: Support various Legal Network-wide projects, including improving training materials and organizing client feedback for annual business reviews.
• Resource Organization: Aid in the ongoing enhancement of the Legal Network Help Center and team drives to facilitate efficiency and ease of access to information.

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed