Community Manager - Student Housing

University Partners-posted about 1 year ago
Full-time • Mid Level
Tempe, AZ
Educational Services
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The Community Manager position at University Partners involves overseeing the operations and management of student housing properties. This role is crucial for maintaining the property as a significant investment for the company, ensuring high occupancy rates, managing budgets, and fostering a positive living environment for residents. The Community Manager will also be responsible for staff management, resident relations, and implementing marketing strategies to enhance community engagement.

  • Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals.
  • Project expenses and obtain approval prior to any expense overage.
  • Maintain budgeted occupancy levels at budgeted rental rates.
  • Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis.
  • Achieve the highest possible NOI through effective cost control and maximizing revenue.
  • Collect specified rents, delinquent rents, and file evictions as necessary.
  • Conduct regular training and weekly meetings for all staff members.
  • Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard.
  • Responsible for the hiring, training, and retention of leasing consultants and other staff.
  • Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
  • Develop and implement resident retention, marketing, and advertising programs.
  • Respond to after hours or emergency calls as necessary.
  • Monitor community events, communication to residents, and overall community appearance.
  • Approve all leasing activity and ensure required documents are completed correctly.
  • Assist with eviction of residents in compliance with court orders.
  • Create a positive environment for the staff and promote a quality living experience for the residents.
  • Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and rent per square foot.
  • Ability to read and understand operating statements and budgets.
  • Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions.
  • Knowledgeable in Microsoft Word/Excel/Entrata.
  • Good understanding of customer service concepts.
  • Ability to function in time of crisis or emergency situations.
  • Health insurance
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
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