Community Manager RPG Gaming

Trailer Park•Los Angeles, CA

12d•$70,000 - $80,000

About The Position

Mutiny is Trailer Park Group's integrated creative agency focused solely on video game marketing. Deep audience insights anchor it, as do integrated creative thinking and proprietary data and strategy—all backed by Trailer Park Group's entertainment marketing resources on a global scale. ABOUT THE JOB We seek a social Community Manager to support the Mutiny team, working on behalf of one of the world's most influential gaming companies. This role will be focused on supporting the agency and client teams in the day-to-day operations for our clients' owned and operated social media accounts. You will lead the management and deployment of all assets, filtering through the internal teams and publishing to our clients' channels. You will also support the team on social reactive opportunities, reporting, and admin as needed. This position requires impeccable attention to detail, excellent communication skills, and a collaborative mindset when partnering with clients, team members, key stakeholders, and senior managers. IMPORTANT CALL-OUTS Candidates must have strong RPG gaming experience and a strong interest in the gaming space Previous employment as a social media community manager for a gaming or integrated marketing agency preferred Social listening experience is absolutely required Candidates must reside on the West Coast of the United States

Requirements

1-3 years of experience in supporting a Brand's social media account
1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool.
Hands-on social listening experience
Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool.
You have a love for all things social media and live/breathe gaming, especially RPG games
Candidates must have strong RPG gaming experience and a strong interest in the gaming space
Social listening experience is absolutely required
Candidates must reside on the West Coast of the United States

Nice To Haves

Previous employment as a social media community manager for a gaming or integrated marketing agency preferred

Responsibilities

Content Deployment & Publishing Manage the deployment and publishing of content across all social media platforms.
Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule.
Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data.
Asset Management Maintains organization of all creative assets on the team's internal servers and drives.
Ability to QA assets and copy before reviews/final delivery.
Share final assets and post copy to the publishing tracker and regional teams once approved by client.
Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker.
Social Listening & Reporting Support Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations.
Monitor social channels daily for general gaming trends and cultural conversations, reporting back to your internal team with suggestions on how to tailor social strategy to the social climate.
Monitor competitors, partners, and well-known creators for opportunities to engage or amplify.

Benefits

TPG also offers a comprehensive benefits package to support the physical and emotional wellness of our employees. This includes unaccrued time off, sick time, paid company holidays, medical/dental/vision insurance, life insurance, disability insurance, maternity/paternity benefits, 401(k) for regular full-time employees, and other perks.
TPG employees have access to TPG Academy, a unique industry offering that includes a full suite of learning experiences and development programs designed to support employee growth at every level across the organization.

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