Community Manager / Property Manager

Maryland Management Company•Jacksonville, FL

13d

About The Position

A Community manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff. There are four core categories of responsibilities: Management Maintain the physical and fiscal assets of the community Complete all resident move-ins, move-outs, transfers and renewals Inspect vacant apartments to ensure rental readiness and perform move-out inspections Supervise and motivate onsite personnel to achieve the operational goals of the property Liaise and collaborate with regional and senior management Ability to professionally resolve resident and employee issues Attend court, as necessary Uphold and enforce all company policies, processes, and procedures Perform other duties as necessary to meet the needs of upper management, residents and the property Leasing Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies Conduct tours of the grounds of the community and show apartments to prospective residents Sell the community over the phone/internet to convert leads to on-site tours Greet all individuals that enter the leasing office in a friendly and professional manner Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits Represent the company in a professional manner at all times Customer Service Develop and maintain professional relationships with prospective and current residents Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction Handle resident calls and in-person concerns Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws Administrative Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork Collect and process rental payments Facilitate the move-in and move-out process Maintain property records Assist with payroll

Requirements

The ability to close the sale
The ability to prioritize and multitask
The ability to manage and contribute to a team; work well with others
The ability to work independently with little supervision
Excellent telephone etiquette
Advanced computer skills and knowledge of the Internet and Email
Exceptional interpersonal and people skills
Professional demeanor
Effective oral and written communication abilities
Superb organizational skills and attention to detail
Good judgment and ability to exercise common sense understanding
Honesty and integrity
A positive attitude and the ability to smile under all circumstances
Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
Enthusiasm and the personal drive to be a self-starter
Demonstrate strong professionalism in all facets
Demonstrate an ability to diffuse and respond to customer concerns
This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five day work week.
Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
Education/Experience – A high school diploma, GED, or equivalent experience is required.
Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs. Also includes lifting, bending, reaching, etc.
Prior experience in property management required.

Responsibilities

Maintain the physical and fiscal assets of the community
Complete all resident move-ins, move-outs, transfers and renewals
Inspect vacant apartments to ensure rental readiness and perform move-out inspections
Supervise and motivate onsite personnel to achieve the operational goals of the property
Liaise and collaborate with regional and senior management
Ability to professionally resolve resident and employee issues
Attend court, as necessary
Uphold and enforce all company policies, processes, and procedures
Perform other duties as necessary to meet the needs of upper management, residents and the property
Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
Conduct tours of the grounds of the community and show apartments to prospective residents
Sell the community over the phone/internet to convert leads to on-site tours
Greet all individuals that enter the leasing office in a friendly and professional manner
Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
Represent the company in a professional manner at all times
Develop and maintain professional relationships with prospective and current residents
Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
Handle resident calls and in-person concerns
Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
Collect and process rental payments
Facilitate the move-in and move-out process
Maintain property records
Assist with payroll

Benefits

Ability to work with experienced professionals in a multi-billion dollar industry
Invaluable business, sales, and customer relationship building experience
A performance-based career path, with room for advancement
Excellent health benefits package for fulltime employees, including company-paid HMO (PPO health coverage optional)
Dental and vision insurance options
401k plan with a match contribution
Direct deposit
Paid time off, including vacation and sick leave
Paid holidays
Educational reimbursement
Annual awards banquet and other social company functions