Community Manager/ Maintenance Technician

Cascade Management•Roosevelt, WA

1d•$19 - $28•Onsite

About The Position

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive. The Community Manager / Maintenance is responsible for the day-to-day operations, physical asset, and maximize the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures compliance with company policies and procedures. Comply with State Residential Landlord & Tenant Acts and all other governmental laws and regulations. Implement Cascade Management’s policies and procedures. The role is also responsible for buildings and grounds in a clean, orderly, and safe condition. Maintains facility in good repair by performing the following duties: maintain building by performing minor and routine painting, plumbing, electrical wiring, construction, janitorial, and other related maintenance activities when required. Ensure that all repairs are handled in a timely and appropriate manner.

Requirements

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License and insurance is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Cascade requires that in this Community Manager/Maintenance position, the employees supply their own tools to perform maintenance work at worksites. A list of required tools to perform the basic maintenance functions of the job description must be able to be obtain within 60 days of employment.

Responsibilities

Responsible for tracking and reconciling properties’ Accounts Receivables.
Responsible for approval, issuance, and timely processing of unpaid and late rent notices.
Make recommendations to management for improvement of company policies, procedures and practices.
Communicate with Supervisor regarding the overall function of the property.
Handle resident evictions along with the service and preparation of appropriate notices.
Issue and ensure timely processing of 30/14 notices.
Responsible for collection of rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner.
Log and collect late charges, NSF, and other charges.
Deliver rent increase notices to residents.
Promote harmonious relations among tenants, employees, owners, and the local community.
Maintain a pleasant, helpful manner at all times.
Complete and submit timely weekly reports; maintain neat and legible records at all times.
Assist Portfolio Managers in preparing for property inspections.
Perform daily property inspections to ensure visual appeal of property and maintain hazard-free conditions.
Inspect buildings and grounds daily to ensure cleanliness; alert maintenance to items that need to be repaired.
Maintain organized file system for resident information.
File and maintain resident records; keep an adequate supply of forms and postage on hand.
Work with Maintenance Technician to manage vendor selection and relations to ensure quality performance.
Ensure compliance with applicable federal and state regulations associated with business operations.
Transfer over/under-housed residents by moving residents to properly sized housing unit as approved by compliance department.
Maintain waiting list files of eligible applicants and files of removed/rejected applicants.
Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations; complete resident move-in sheet with resident; ensure utilities are transferred.
Ensure that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.
Develop, plan, and implement resident retention strategies.
Responsible for responding to resident complaints.
Understand rental agreement and residency policies and be able to explain them to residents.
Maintain building by performing minor and routine painting, plumbing, construction, janitorial, and other related maintenance activities when required.
Ensure that all repairs are handled in a timely and appropriate manner.
Initiate, perform, and oversee maintenance projects up to $300; PM approval needed for anything in excess of $300.
Pick up trash on grounds.
Keep breezeways, sidewalks, and grounds clear of clutter and debris.
Clean and turnover vacant apartments to include all actions necessary to make the apartment rent-ready for the next tenant.
Conduct move-out inspections and reporting, check smoke detectors on a regular basis to ensure proper operation, perform other inspections when directed or required.
Requisition supplies; purchase tools and equipment (subject to supervisor approval); keep storeroom/shop clean, safe, and organized.
Prepare and complete maintenance requests, work orders, and update Property Maintenance Log daily.
Perform regular preventative maintenance inspections of all units.
Notify the Regional Portfolio Manager of safety-related issues and lease agreement violations.
Respond promptly to after-hours calls and complete necessary repairs.
Assist in setting specifications, solicit bids, review independent contractor qualifications, and monitor performance to ensure conformance to contract specifications for major renovations or repairs.
Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.
Travel as required for in person classes and annual education conferences
Regular and reliable attendance during scheduled hours
Perform other duties as assigned.