Community Manager - Lease Up

Thrive Communities•Seattle, WA

39d•$115,000

About The Position

Thrive's purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday) Housing Discount may be available Employer matched 401k retirement plan Bonus Potential Leasing & Renewal Commission eligible $0 premium medical, dental, and vision insurance effective 1st of the month following your start date Fully covered Long-term disability insurance for associates Fully covered life insurance policy for associates with supplemental life insurance options 24/7 Everyday Assistance Program (EAP) Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance Pet Insurance discounts Parking & Transit Commuter Benefits Annual professional development reimbursement Training opportunities and career progression/growth plans Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!) Company-wide parties and events

Requirements

3+ years experience in property management or equivalent experience to demonstrate proficiency.
1+ years experience directly supporting lease-ups
6+ months supervisory experience with demonstrated, strong leadership skills
High School Diploma or equivalent preferred
Experience with Yardi/CRM and On-Site preferred
A history of accuracy in reporting and overseeing a budget
Experience in daily pricing and ever changing market demands/trends
May require a Driver's License and insurance
Detail oriented with the ability to provide accurate and timely reports.
Understanding the basic functions of a property budget, property management accounting and expense control.
Must be able to work in a fast-paced and customer service oriented environment.
Understanding of industry terms and their meaning.
Ability to de-escalate conflict and remain calm and courteous at all times.
Respects and understands diverse cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
Performs duties under pressure and meets multiple and competing deadlines.
Works as part of a team, delegates effectively, as well as works independently.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Strong time management, organizational and prioritization skills.
Strong attention on resident retention.
Proficient in Microsoft Word, Outlook and Excel.
Ability to read, write, speak and comprehend English using correct grammar and punctuation

Nice To Haves

Certified Apartment Manager (CAM) preferred
MFTE Program Experience Preferred

Responsibilities

Assist in formulation of budgets.
Determine daily, monthly and quarterly services required for daily operations. Create contracts for recurring services and establish pricing for current and future services.
Responsible for staying within the established budget guidelines.
Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
Responsible for office opening on schedule, condition of office and model apartments.
Attends scheduled corporate management meetings, usually held on a quarterly basis.
Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
Prepare for audits and complete annual reporting.
Initiates and perpetuates a true sense of community.
Maintains positive customer service attitude.
Is responsible for inspections with residents of move-in/move-outs.
Reviews all notices to vacate to determine the cause of the move-out.
Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
Set up and schedule training on new building equipment and create a preventative maintenance plan.
Create an Equipment & Maintenance Binder.
Maintain permits and establish emergency maintenance plans.
Collaborate with Maintenance Supervisor, builder, client and vendors to anticipate building concerns, provide pre-emptive solutions, and ensure a safe and quality living space for residents.
Monitors all maintenance activities.
Achieve leasing and occupancy goals set by absorption schedule.
Creates and ensures execution of a marketing and leasing plan.
Works with marketing to complete virtual staging, 3D tours, collateral and renderings.
Host open houses and other community events.
Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
Collaborate with client to make changes to rents and concessions based on market conditions.
Welcomes and shows property to prospective new residents.
Responds to inquiries from prospective new residents and keeps appropriate documentation.
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper documentation is completed.
Manage contracts with vendors and the city to keep the asset in compliance with safety requirements.
Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.
Community Manager completes any pertinent safety checklists with maintenance staff. Ensures property has a monthly safety meeting.
Conduct all business in accordance with Company policies and procedures.
Performs any additional duties or tasks as assigned by the Regional Manager.

Benefits

32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Housing Discount may be available
Employer matched 401k retirement plan
Bonus Potential
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
Company-wide parties and events