COMMUNITY MANAGER LEAD

Compass Group • New York, NY

395d • $75,000 - $75,000

About The Position

The Community Manager Lead at Flik Hospitality Group is responsible for overseeing hospitality services, ensuring high standards of service delivery, and maintaining customer satisfaction. This role involves managing relationships with key business owners, coordinating workplace operations, and leading a team to enhance the overall guest experience.

Requirements

• Previous experience managing a team and serving as a leader.
• Ability to effectively communicate with onsite operations teams.
• Experience with CONDECO and other property management systems.
• Strong problem-solving skills related to space and amenities.
• Experience in preparing reports and reviewing key metrics.

Nice To Haves

• Catering set-up knowledge.
• ServSafe Certification.

Responsibilities

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Manage and develop relationships with key business owners to ensure operations align with corporate guidelines.
• Foster a collaborative environment among employees through events and personal introductions.
• Lead a team and assist with HR functions, payroll, and associate development plans.
• Prepare daily, weekly, and monthly reports on workplace offerings and space management usage.
• Communicate effectively with the onsite operations team to ensure proper booking of working spaces.
• Resolve space or amenities-related issues to enhance user experience.
• Manage email distribution lists and respond to queries in a timely manner.
• Guide and coach Rapport ambassadors to deliver memorable guest experiences.
• Observe floor operations and suggest strategic changes to enhance user experience.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed