Community Manager III

Adams County Housing Authority dba, Maiker Housing•Westminster, CO

1d•$70,000 - $90,000

About The Position

The Community Manager 3 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 3 completes these job duties or assigns to supervisors under their supervision and guidance. The Community Manager 3 sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members. Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager 3 manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives. Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School degree or equivalent education level
5+ years of experience as a Community/Property Manager in Affordable Housing
Affordable housing program expertise
5+ years of affordable housing leasing experience
5+ years of management/supervisory experience
Experience with budgeting and property cost control and proactive budget management
Proficiency with MS Office Word, Excel, and Outlook
Working knowledge of Yardi Property Management software
Excellent listening, verbal, and written communication skills
Excellent organizing and planning skills, with ability to manage multiple projects and priorities
Detailed, accurate, and consistently meets deadlines
Excellent customer service skills
Strong mathematical skills including fractions, decimals, percentages, and ratios
Defines problems, collects data, establishes facts, and draws valid conclusions
Understands and interprets technical procedures and governmental regulations
Manages for results, holds team accountable and provides resources and support
Exceptional teamwork, involves others in decision making process when necessary
Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs
Regular computer use throughout the day, ability to sit for lengthy periods of time
Stand and walk on hard surfaces, and go up and down stairs
Lift/push/pull/carry various objects of 10 – 20 lbs. frequently and 30 – 40 lbs. occasionally
Reach to shoulder level and above, and bend at the hips and knees
The employee is regularly exposed to outdoor weather conditions while performing their job
The noise level in the work environment is usually moderate

Nice To Haves

Certifications, such as CAM, CAPS or CPM are very desirable
Bilingual in Spanish/English preferred
Demonstrated success as a Community Manager 2

Responsibilities

Develop and implement marketing plan and leasing plan for community
Direct marketing and management of all housing rental applications
Interview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 program
Lease apartments, showing prospective members apartment models and available apartments
Provide resources on schools, shopping, recreational facilities, public transportation
Collect security deposits, complete paperwork outlining conditions/terms of occupancy
Maintain occupancy and rent revenues
Collect all rents including delinquent rents and maintain uncollected rents below 2-3%
Investigate member complaints, inspect vacated apartments to assess repairs or maintenance
Resolve member complaints concerning other members or visitors
Adhere to all laws relative to multi-family housing including Fair Housing Act and ADA
Partner with Maiker’s Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
Partner with Maiker’s FCV Team to work towards housing stability for all community members
Where required, oversee the entire eviction process
Direct, plan and implement member events and office themes with Assistant Community Manager and Leasing Consultant
Achieve NOI at property
Assist Maiker to achieve goals of entire property management group and other departments
Present recommendations to DPO/MPO as needed to better maximize property performance
Work with DPO/MPO to develop annual operating budget
Obtain DPO/MPO approval before exceeding budgeted line items
Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
Enter accurate and timely financial, community and member data into data management system
Work with project development team and onsite renovations team
In collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work
Arrange for outside personnel to perform maintenance, as needed
Arrange for other site related services such as extermination or carpet cleaning
Inspect all apartments delivered by the maintenance staff as ready
Make final determination if apartment meets Maiker standards and is ready to rent
Maintain and monitor “Make Ready Board” and Community Key Control system
Survey exterior of community to ensure quality standards are met
Record deviancies and write work orders to address discovered needs
Manage, direct and coordinate efforts of staff; hire, schedule, train, evaluate, promote, counsel, and discipline associates
Perform and supervise all functions of Assistant Community Manager and Leasing Consultant, as needed
Monitor the final outcome of tasks delegated to community staff
Lead daily 10-minute stand up meetings or other forms of communication with the entire team
Adhere to and hold team accountable for Maiker Standards of Performance
Provide frequent feedback and coaching, conduct annual performance review for direct reports