Community Manager, HBS Foundry

Harvard University • Cambridge, MA

431d • Hybrid

About The Position

The Community Manager for HBS Foundry is responsible for building, engaging, and nurturing a vibrant online community for entrepreneurs. This role focuses on creating a supportive digital environment where users can collaborate and learn from each other. Key responsibilities include managing community groups, facilitating webinars, and developing strategies to enhance user engagement and participation across digital platforms.

Requirements

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in community management, social media management, or related roles, preferably within the education, entrepreneurship, or tech space is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is required.

Nice To Haves

• Proven experience in building, managing, and growing online communities, with a deep understanding of best practices in community engagement.
• Experience planning and facilitating webinars, workshops, or virtual events.
• Excellent verbal and written communication skills, with the ability to engage and motivate community members in an inclusive and welcoming manner.
• Proficiency with community management tools (e.g., Slack, Discord, Facebook Groups), social media platforms, and webinar tools (e.g., Zoom, Microsoft Teams).
• Ability to address community challenges and resolve conflicts in a positive and proactive way.
• Strong collaboration skills, with the ability to work closely with cross-functional teams to align community efforts with broader platform goals.

Responsibilities

• Oversee and manage online community groups, forums, and discussion boards to foster engagement and meaningful connections among users.
• Actively engage with community members, responding to questions, facilitating discussions, and ensuring a positive and supportive environment.
• Plan, organize, and facilitate webinars, virtual workshops, and other synchronous events to enhance community engagement and offer educational opportunities.
• Develop and execute strategies to grow the community, increase participation, and deepen engagement, particularly among entrepreneurs in emerging markets.
• Curate user-generated content, highlight success stories, and create community-driven content that adds value to the learning experience.
• Gather feedback from the community, report trends and insights to internal teams, and suggest improvements to the platform based on user needs.
• Coordinate community-driven events, such as online meetups, challenges, and collaborative workshops, to drive engagement and build a sense of belonging.
• Work closely with the product, content, and marketing teams to align community initiatives with platform goals and support overall user engagement strategies.
• Ensure that community guidelines are followed, and moderate discussions to maintain a respectful and inclusive environment.

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers.
• Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits.
• Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Programs and classes for professional development at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Various commuter options including discounted parking, half-priced public transportation passes, and biking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: High school or GED