Community Manager for Permanent Supportive Housing & Night Manager - Pac Station North, Santa Cruz

Eden Housing•Santa Cruz, CA

5d•$26 - $31

About The Position

Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention. The Community Manager must be flexible and accepting of behaviors associated with persons struggling with behavioral/mental health challenges and willing to support housing retention initiatives. The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager is required to provide leadership in developing a community and in directing the staff. The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Services and Social Service Agencies. The Community Manager will collaborate with Resident Services and/or third-party service agencies to ensure effective partnerships regarding the social service needs of residents, including participation in relevant property management/resident services meetings. The Community Manager must provide competent conflict resolution and have practical de-escalation skills. The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws. Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

Requirements

High school graduate or GED; Bachelor’s Degree (BA) from a four-year college or university a plus.
or one year experience in affordable housing management preferably with special needs including persons transitioning from or at risk of homelessness and those struggling with behavioral/mental health challenges.
or one year managing people, projects, materials, and information; or equivalent combination of education and experience.
Ability to read and comprehend written instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization. Willingness to learn to prepare annual budgets. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Nice To Haves

Ability to work closely with Resident Services/Social Service Agencies to foster strong cross-departmental site teams.
Self-starter/get the job done, collaborative, enthusiastic.
Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
Demonstrated integrity on a professional level.
Excellent communication, customer service and critical thinking skills. Strong attention to detail.
Knowledge of Word and Excel. Yardi software knowledge a plus.
Ability to handle a large number of projects at once and shifting priorities in a fast-paced environment.
Second language skill a plus.
ARM certification preferred.

Responsibilities

Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
Conduct site inspections and property walks to maintain property curb appeal
Conduct unit inspections
Create/Update preventative maintenance work orders
Reviews completed and outstanding work orders
Maintains full occupancy.
Manage the waiting list
Conduct potential move-in interviews
Manage the move-in process
Obtains appropriate documentation and completes certifications.
Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.
Supervises move-in and move-out procedures.
Conducts marketing and public relations tours during office hours or by appointment, as appropriate.
Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.
Create a positive tenant environment
Address and mitigate resident concerns and/or issues
Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.
Ensures all site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner.
Develops and provides support to resident organizations, as needed, and as requested by resident organization.
Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor.
Create property annual budget
Supervises the collection of rents
Perform financial administrative duties
Manage cash flow
Supervises or completes all resident files at move-in and at each recertification accurately and completely.
Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.
Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.
Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner.
Ensures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency.
Complies with and ensures compliance with all fair housing and state tenant/landlord laws.
Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public.
Motivate, reward, and recognize staff
Conduct staff meetings
Promote staff self-development
Hire and onboard new staff
Perform annual reviews
Executive staff corrective action when needed
Provides direct assistance and direction during after-hours emergencies, as needed.
Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed.
Conducts monthly staff meetings wherein safety is a standing item of information and discussion.
Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.