Community Manager, Assistant

AAM Brand•Tucson, AZ

About The Position

Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you. Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership. Primarily responsible for assisting an assigned Area Manager and/or Regional Director with day-to-day operations, by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Requirements

Strong computer software and internet proficiency.
Excellent interpersonal skills: positive written and verbal communication abilities.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Proven customer service experience, with a strong emphasis on problem resolution.
Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations
Partners with AAM’s Management Team to ensure compliance Develops a working relationship with community board members and various committees.
Assists with community inspections of common areas according to AAM’s management contract.
Communicates with homeowners concerning compliance with CC&R’s.
Reviews monthly financials and submits community accounts payable.
Oversees the design review guidelines process.
Assists in reviewing bid proposals.
Travels to and from assigned communities per management contract.
Maintains accurate and current association records and websites.
Maintains an effective process for tracking architectural submittals.
Designs brochures, pamphlets, handouts, etc. for communities.
Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
Maintains open communication with contract vendors.
Maintains strict adherence to community and company deadlines.
Updates community disclosure packages.
Maintains accurate and current association records.
Performs other duties as directed.