Community Manager (Affordable Housing)

Pratum Companies•Annandale, VA

23h•$80,000 - $90,000•Onsite

About The Position

Community Manager (Affordable Housing) The Community Manager will oversee all aspects of the management and operations of a large, affordable housing community. This includes managing a diverse team of 8+ employees, ensuring the smooth operation of the property, and providing excellent customer service to residents. The Community Manager will work closely with the General Manager and Regional Manager to ensure that the community operates efficiently and meets company goals, providing regular updates and collaborating on key decisions. The ideal candidate will have extensive experience in affordable housing and property management, with a proven track record of leading teams and delivering results in a high-volume, fast-paced environment. Essential Duties Property Management: Oversee the daily operations of the community, ensuring the property is well-maintained and compliant with all local, state, and federal regulations related to affordable housing LIHTC and Section 8 compliance. Team Leadership: Supervise, mentor, and develop a team of 10+ employees, including maintenance staff, leasing agents, and administrative personnel. Resident Relations: Serve as the primary point of contact for residents, addressing concerns and ensuring satisfaction with the living experience. Budget & Financial Management: Develop and manage the property’s operating budget, monitor expenses, and work to ensure cost-effective solutions without compromising quality. Leasing & Marketing: Oversee leasing activities, including marketing the property, conducting tours, managing applications, and maintaining high occupancy rates. Compliance & Reporting: Ensure compliance with all affordable housing regulations, including annual inspections, rent calculations, and program requirements. Prepare and submit necessary reports for management and regulatory agencies. Maintenance & Operations: Work closely with the maintenance team to ensure timely and effective resolution of work orders and property maintenance needs. Ensure that the property is clean, safe, and well-maintained at all times. Crisis Management & Conflict Resolution: Address and resolve conflicts between residents, as well as manage any emergencies or critical issues that arise on-site.

Requirements

Minimum of 5 years of experience in property management, with at least 2 years of experience managing a large affordable housing community (800+ units).
Proven experience managing and motivating a diverse team of 10+ employees.
Strong knowledge of affordable housing regulations, including LIHTC (Low-Income Housing Tax Credit), HUD, and other relevant federal, state, and local programs.
Excellent verbal and written communication skills with the ability to engage residents, staff, and external stakeholders effectively.
Strong ability to resolve conflicts, make decisions quickly, and handle crises in a calm and effective manner.
Excellent organizational and multitasking skills with the ability to prioritize and manage multiple responsibilities.
Proficient in using property management software (e.g., Yardi, AppFolio, RentCafe) to manage leases, maintenance requests, and resident communications.
Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, for creating reports, managing emails, and organizing documents.
Ability to accurately input, manage, and analyze property-related data, including financial information, maintenance logs, and resident records.
Familiarity with email, digital communication platforms, and social media for resident engagement and marketing.
Comfort with basic troubleshooting and coordination with IT support for technology-related issues.
Must be capable of physically accessing all exterior and interior areas of the property and amenities, including navigating stairs, hallways, and various common spaces.
Ability to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.
Ability to stand, walk, and/or sit for extended periods of time as required by the demands of the job.
Must have the physical stamina to conduct property inspections, oversee maintenance activities, and perform other necessary tasks related to property management.

Nice To Haves

Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) certification.
Experience with property management software (e.g., Yardi) is a plus.
Fluency in Spanish or another language is a plus, though not required.

Responsibilities

Oversee the daily operations of the community
Supervise, mentor, and develop a team of 10+ employees
Serve as the primary point of contact for residents
Develop and manage the property’s operating budget
Oversee leasing activities
Ensure compliance with all affordable housing regulations
Work closely with the maintenance team
Address and resolve conflicts between residents, as well as manage any emergencies or critical issues that arise on-site