Community Management Coordinator

Kinder's•Walnut Creek, CA

56d•$100,000 - $110,000•Hybrid

About The Position

We’re looking for a Community Manager who loves connecting with people and knows how to build genuine relationships. In this role, you’ll help foster and facilitate community engagement across Kinder’s social platforms—delivering thoughtful customer care, managing end-to-end product seeding efforts, capturing valuable insights through social listening, and supporting the consistent execution of content posting across channels. If you're someone who thrives in conversation, keeps things organized, and enjoys making people feel seen and appreciated, we’d love to have you on the team.

Requirements

Strong knowledge of social media platforms (Instagram, TikTok, Facebook, YouTube, Pinterest).
Exceptional written and verbal communication skills with a customer-first mindset.
Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
Analytical thinker with the ability to interpret data and inform decisions.
Adaptable, proactive, and energized by fast-paced, collaborative work.
Team-oriented with a passion for people and relationship-building—both internally and externally.
Comfortable leading or supporting as needed; eager to learn, grow, and contribute creative solutions.
Must be available during peak periods, including weekends and holidays, to ensure we support our community when it matters most. We are committed to delivering top-tier care through consistent, daily responsiveness.

Nice To Haves

While not required, a love for cooking is a plus—it helps in connecting with and understanding our food-loving community.

Responsibilities

Manage daily (7 days a week) community interactions across all social platforms—reposting UGC, replying to comments, and answering DMs.
Build and nurture relationships with long-time brand advocates while strategically engaging new influencers to expand community reach.
Monitor community sentiment and flag recurring feedback or product concerns to relevant teams.
Partner with our Consumer Love team to respond to customer inquiries with empathy, clarity, and a voice that reflects the Kinder’s brand.
Project manage gifting campaigns from start to finish, ensuring timely execution.
Research and recommend influencers for gifting opportunities.
Maintain and routinely update the influencer and shipping databases.
Collaborate with our Creative Team to develop gifting materials, ensuring alignment with broader marketing initiatives.
Oversee product closet inventory, manage orders, and ensure all boxes are packed and shipped on time.
Assist in compiling results and insights to evaluate campaign performance and identify future opportunities.
Support the collection and analysis of social listening data to uncover community trends, pain points, and emerging opportunities.
Share actionable insights regularly to guide content planning, strengthen engagement strategies, and support community growth.
Assist in tracking key performance indicators (KPIs) related to sentiment, engagement, and product seeding.
Support the day-to-day publishing of social content across platforms including Instagram, TikTok, Facebook, and more.
Help maintain and update the content calendar to ensure consistent scheduling, alignment with marketing priorities, and real-time responsiveness.