Community Management Associate
About The Position
This is the role for someone who’s extremely online in the best way. You’ve got a feel for what’s trending on TikTok before it’s in a deck, you understand the nuance of brand tone in the comments section, and you can spot a UGC gem in a sea of scroll. As a Digital Community Management Associate, you’ll be at the center of the conversation: monitoring, commenting, and surfacing insights that shape how our clients connect with their communities. You’ll collaborate with creatives, strategists, and client leads to bring bold social ideas to life, and learn what it takes to build brands in the fast-moving world of digital culture.
Requirements
- 2–4 years of experience managing social media communities on behalf of brands (internships count!)
- A strong grasp of social platforms—especially TikTok, Instagram, and the rhythm of what makes content land
- Solid writing and communication skills; you can channel a brand voice while still sounding human
- A proactive, detail-oriented mindset and a genuine interest in culture, social trends, and internet behavior
- A team-first attitude and excitement to learn from others
Nice To Haves
- Experience in CPG or lifestyle brands is a plus, but curiosity is essential
Responsibilities
- Be the Voice of the Brand
- Own daily community management across TikTok and Instagram for our Brands - identifying opps to comment on other posts and responding on our own
- Monitor brand and industry conversations using tools like Brandwatch, and Talkwalker, with a bit of manual support
- Quickly draft and post comments aligned with established Brand voice
- Spot and flag potential issues early, and respond per our established protocols
- Attend live events (1x/quarter) to support real-time coverage and engagement
- Maintain trackers to log community engagements, responses, and opportunities surfaced
- Project Manage Like a Pro
- Drive small-scale projects independently, for example, partnering with external orgs or collaborators to get content live
- Coordinate real-time content moments quickly and creatively
- Anticipate needs, ask smart questions, and keep things moving smoothly
- Work Closely with Clients
- Join client meetings to share social insights and pulse checks in real time
- Review meeting agendas and recaps, drafted by our coordinator, that keep everyone aligned
- Provide thoughtful POVs and platform-informed recommendations live and via email
- Proactively respond to our client emails for the workstreams you manage
- Collaborate with clients and partners on content that authentically features the brand
- Collaborate and Plan Across Teams
- Publish content, maintain calendars, and keep cross-functional teams synced
- Track performance and share learnings to inform future work
- Partner with Analytics on reporting and recommendations
- Help translate social trends, tone shifts, and memes into actionable content ideas
- Create Light Content
- Occasionally develop clever posts when speed or real-time relevance matters
Benefits
- A workplace that’s alive with creativity, respect, and humanity
- Growth opportunities and mentorship to help you build your career in social and digital strategy
- A hybrid model that balances flexibility and collaboration
- Comprehensive healthcare and wellness plans for you and your family
- 401(k), unlimited PTO, paid holidays, and Summer Fridays
- Additional perks like commuter benefits, family leave, and well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
