Community Life Supervisor

Denver Rescue Mission • Ft. Collins, CO

2d • $24 - $30

About The Position

The Community Life Supervisor (CLS) is a full-time, non-exempt position of Denver Rescue Mission (DRM). The purpose of the CLS position is to provide direct oversight of the Community Life Coordinator (CLC) and Clinical Support Specialist (CSS) in facilities located in Northern Colorado which currently include Fort Colins Rescue Mission and Harvest Farm. The shifts may vary due to facility needs. CLS will be required to work at any facility in Northern Colorado to ensure adequate coverage. Schedules are subject to change based on organizational needs.

Requirements

• A BA in Business, Education, or a related field—or equivalent work experience (such as a supervisory role withing shelter services, human or social services may be considered in place of a degree) that demonstrates strong leadership and relational skills.
• Qualified Medication Administration Personnel (QMAP) certification is preferred, or willingness to become certified within 60 days of hire.
• Prior experience in a related field is preferred, with a heart for service and growth.
• Experience leading people and managing processes is a plus, especially when marked by compassion and integrity.
• A committed Christian with a personal relationship with Jesus Christ, affirming the organization’s Statement of Faith through testimony and lifestyle.
• Demonstrated ability to support, develop, and lead team members with empathy and clarity in their assigned roles.
• Brings a team-first mindset, with a collaborative spirit and a genuine desire to support others.
• Willingness to graciously accept and carry out additional responsibilities as needed, with a servant-hearted approach.
• Excellent interpersonal and communication skills, grounded in humility and a desire to understand others.
• Adaptable and flexible in a fast-paced, mission-driven environment.
• Self-motivated and organized, with the ability to prioritize well and remain flexible in changing circumstances.
• Open to receiving feedback and committed to personal and professional growth.
• Able to maintain healthy boundaries while engaging with staff and program participants/guests with dignity and respect.
• Understands the unique challenges and opportunities of working in emergency/support services and with vulnerable populations.
• Possesses a genuine heart for ministry to individuals experiencing poverty or homelessness.
• Proficient with Microsoft Office programs including Word, Excel, and Outlook.
• Holds a current, valid Colorado Driver’s License and is willing to authorize a motor vehicle record check.
• Must meet insurability requirements under the organization’s driving standards.
• NOTE: Work-related travel may be required occasionally.

Responsibilities

• Ensure all necessary supplies are stocked to support daily operations, this includes cleaning supplies, linens, towels, mats, mattresses, and furniture.
• Coordinate with the DRM Maintenance Department to address facility maintenance issues promptly and effectively.
• Review and approve timecards for all CLC and overnight CSS staff, ensuring accuracy and timeliness.
• Serve as the facility’s designated Safety Coordinator or assign an appropriate team member.
• Participate in DRM’s Safety Council and collaborate with Operations staff from other sites to maintain a safe and secure environment.
• Ensure daily guest statistics are entered accurately into both SCRIBE and HMIS systems.
• Oversee the setup, daily operations, and closure of the winter shelter location. This includes collaborating with People & Culture to hire, onboard, and train CLC staff, as well as ensuring full compliance with city regulations related to shelter operations and guest safety.
• Regularly observe and document medication administration to ensure compliance with prescribed schedules.
• Verify that each individual receives the correct medication, in the appropriate dose, via the correct method, and at the right time.
• Work in collaboration with Harvest Farm Associate Director to ensure a cohesive working environment between program staff and overnight Clinical Support Specialists.
• Perform other duties as assigned to support the overall mission and operations of the facility.
• Support and guide the CLC team in the consistent use of de-escalation techniques when addressing challenging guest behavior.
• Regularly track staff participation in Decoding Conflict training to ensure readiness and growth in this area.
• Ensure that CLCs/overnight CSSs appropriately oversee guests exiting the facility, maintaining adherence to neighborhood agreements and applying the “Asked to Leave” protocol when necessary.
• Maintain a strong understanding of and commitment to organizational policies and procedures, ensuring they are followed consistently across all facilities and services.
• Oversee cleanliness and order throughout facility interiors—including common areas, meeting rooms, hallways, restrooms, and offices—by ensuring personal belongings are removed, trash is disposed of, and regular cleaning schedules are followed.
• Monitor the perimeter of shelter facilities to discourage loitering, encampments, and other disruptions, within legal limits.
• Report any campsite concerns to the Hope Team for follow-up.
• Ensure clean bedding and towels are consistently available for guest use, maintaining high standards of hygiene and dignity.
• Provide direct supervision and support to CLC/overnight CSS staff across all facilities during your assigned shift.
• Communicate any concerns or issues promptly to the Director.
• In collaboration with the Director and People & Culture, assist in hiring and onboarding new staff.
• Ensure new team members receive thorough training and a welcoming introduction to their roles.
• Create and manage staff schedules to ensure adequate coverage at all facilities during assigned shifts.
• Provide direct operational support as needed to ensure program continuity and guest safety.
• Conduct regular one-on-one check-ins with CLC/overnight CSS staff to support their job performance, provide guidance, and encourage their professional growth.
• Complete 90-day and annual performance evaluations for team members.
• Address any performance concerns using the Progressive Disciplinary process, in coordination with the Director and People & Culture.

Benefits

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees