COMMUNITY LIFE SUPERVISOR - SHELTER

Denver Rescue Mission • Denver, CO

just now • $25 - $27

About The Position

The Community Life Supervisor is responsible for the oversight of day-to-day operation, safety, and guest services of the shelter environment. This role oversees facility safety and cleanliness, guest check-in processes, administrative support functions, and coordination of shelter activities and services. The Supervisor ensures a safe, orderly, and welcoming environment for guests, visitors, staff, and volunteers while supporting the Mission’s purpose of serving individuals experiencing homelessness.
This position combines operational oversight of shelter activities with front-line guest services responsibilities including intake support, communication, record management, and coordination with internal departments. The Supervisor works closely with leadership to ensure shelter operations run efficiently and guests are supported with dignity and respect.

Requirements

• Bachelor’s of Arts or comparable degree in Business, Education, Hospitality, or related field.
• Relevant experience in social services, shelter operations, customer service, or a related field preferred.
• A combination of education and experience may be substituted.
• Previous successful people and process management experience preferred.
• Ability to obtain and maintain CPR certification within 90 days of hire (training provided).
• Proficiency with Microsoft Office and database systems.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional in stressful or high-pressure situations.
• Strong organizational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to maintain confidentiality.
• Bilingual English/Spanish preferred.
• Active Driver’s License as a limited amount of work-related travel may be required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Nice To Haves

• Relevant experience in social services, shelter operations, customer service, or a related field preferred.
• Previous successful people and process management experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Responsible for the security and safety of the facility, guests, staff, and visitors during assigned shifts.
• Ensures the facility remains free from drugs, alcohol, weapons, or other hazards that jeopardize the Mission or its guests.
• Handles guest interactions professionally while maintaining a safe environment.
• Maintains working knowledge of the Safety Manual and Material Safety Data Sheet (MSDS).
• Responds to emergencies and contacts first responders when necessary.
• Maintains a visible presence throughout the facility during shifts.
• Greets guests, visitors, and donors and ensures all individuals are checked in appropriately.
• Helps maintain an environment where guests feel safe and are encouraged to pursue next steps toward stability.
• Ensures delivery of basic services according to established policies and schedules.
• Coordinates with other departments such as Kitchen, Maintenance, IT, and Operations to support daily operational needs.
• Ensures guests who have been “Asked to Leave” (ATL) are not permitted entry and are directed to the proper appeal process.
• Ensures the shelter facility is cleaned and maintained according to established standards.
• Maintains and tracks inventory supplies used in daily shelter operations.
• Ensures scheduled activities and services occur on time.
• Maintains operational knowledge of facility systems including fire alarms, utilities shut-offs and building systems.
• Inputs maintenance and IT requests when needed.
• Maintains confidentiality when handling guest or organizational information.
• Works with supervisors to ensure proper staffing coverage and scheduling needs.
• Performs additional duties as assigned by supervisors or leadership.
• Directs new guests through the intake process and facilitates smooth transitions into services.
• Answers and routes incoming calls while providing accurate information about services and referral agencies.
• Maintains accurate records in systems such as SCRIBE and Clarity.
• Assists the Director and Associate Director with recruiting, interviewing, hiring; Supervises onboarding, training, resolving conflict, payroll, scheduling and time off to provide appropriate coverage, and quarterly reviews for staff on their Community Life Coordinator team.
• Supervises the operations of Community Life Coordinators to meet the need of the facility during their shift.

Benefits

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees