Community Life Coordinator

Cohere Life, Inc.•Castle Rock, CO

1d•$25 - $26

About The Position

The Community Life Coordinator (similar to Assistant Community Association Manager) is a key forward-facing role in delivering outstanding customer experience to Regency at Montaine Community Association (“RMCA”) stakeholders, a 55+ active adult master-planned, resort-style residential community. Supporting the administrative functions of the Regency Clubhouse and the implementation of engagement and communications strategies that deliver on the broad, collaborative community building initiatives of Cohere and our clients, this position requires an enthusiastic attitude and willingness to work a flexible schedule. The primary goal of the Community Life Coordinator is to support the cultivation of stakeholder engagement. Working under the direction of the Community Life Director and in collaboration with internal communications and operations partners, the Community Life Coordinator will support the operational aspects of the Regency clubhouse along with the execution of engagement (lifestyle) programming and communications. In addition, the Community Life Coordinator will be the on-the-ground eyes and ears for communications, identifying information needs and story opportunities as well as drafting and producing compelling and accurate messaging. The Community Life Coordinator will actively support the values, vision, and philosophies of Cohere, while meeting community stakeholder needs with a high level of satisfaction.

Requirements

One to three years of progressively responsible customer service, administrative and/or operations management experience required
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint, Paint, Outlook
Proficient in database management
Personal skills to include leadership abilities, positive outlook, self-motivation, and problem solving
High School Diploma Required
Experience in customer service and working in a professional environment required
Effective communication, motivation, cooperation, and conflict resolution required
Experienced in working with volunteers, event planning, meeting coordination and communications required
Work a flexible schedule, including evenings, weekends, and some holidays.
Comfortable working outdoors in varied weather and being on feet for extended periods of time.
Provide one’s own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to thirty (30) pounds and be on feet for extended periods.

Responsibilities

Serve as ‘first responder’ and ‘gate keeper’ for RMCA stakeholders; answering questions, providing assistance, and responding to needs quickly and accurately
Provide vital administrative and operational support
Facilitate the resident-verification and amenity access process and security control system; maintain access policies and procedures
Facilitate the welcome letter process
Help manage daily operations in alignment with the Association’s policies, procedures, and management agreement
Support the Design Review process, gathering information and ensuring accuracy of resident application submittals.
Perform property inspections and facilitate the compliance process
Promote, support and inform stakeholders of community initiatives, outreach activities, and partner relationships
Handle customer service needs with a friendly and caring – yet assertive – demeanor following standards and guidelines; must be comfortable approaching residents not following policies; capable of handling escalated situation
Showcase amenities and programs through Regency clubhouse tours
Responsible for updating community event calendars, community collateral, data entry, inventory and ordering, generating reports
Serve as primary point of contact for individuals and groups renting the Regency clubhouse space; explain rules, provide information and review the rental checklist; ensure area is properly set-up for the event; assist with set-up as needed; ensure the area was left in its original condition
Perform light clean-up; ensure the Regency clubhouse property maintains a clean, tidy, professional Club environment
Serve as records manager and maintain community association records in Cloud-based storage files.
Support Board appointed committees as needed
Contribute to the development and execution of community strategic plans and budgets and support the delivery of plans community wide.
Support, coordinate and attend community-wide events, programs and activities.
Coordinate annual communications calendar in support of Engagement and Operations imperatives.
Attend after-hours events and meetings, as necessary.
Other responsibilities as assigned.