Community Life Coordinator

Cohere Life•Firestone, CO

4d•$22 - $24

About The Position

The Community Life Coordinator is a key forward-facing role in delivering outstanding customer experience to Barefoot, a master planned community, stakeholders. Supporting the administrative functions of The Cove and the execution of operations, engagement and communications processes that deliver on the broad, collaborative community building initiatives of Cohere and our clients, this position requires an enthusiastic attitude and willingness to work a flexible schedule. The primary goal of the Community Life Coordinator is to support the cultivation of stakeholder engagement. Working under the direction of the Community Life Director and in collaboration with internal communications and operations partners, the Community Life Coordinator will support the operational aspects of The Cove along with support of engagement programming and communications. In addition, the Community Life Coordinator will be the on-the-ground eyes and ears for operations, identifying information needs and producing accurate messaging and responding to stakeholder requests and concerns. The Community Life Coordinator will actively support the values, vision, and philosophies of Cohere., while meeting community stakeholder needs with a high level of satisfaction.

Requirements

Ability to foster a collaborative environment when serving both internal and external customers
Excellent verbal, written and personal communication skills
Excellent troubleshooting skills
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up, and time management skills
Ability to keep the organization’s vision and values at the forefront of decision-making and action
Ability to establish and convey a sense of purpose in alignment with the values of Cohere
Innovative and creative problem solving using a “win-win” approach
Able to ask for help when you need it
Possess initiative to think, reason and make independent and effective decisions
Able to work independently and in a team environment
Outstanding customer service skills including genuine care for making resident and stakeholder interactions positive
Project enthusiastic, positive and professional demeanor
Possess comfort with tech tools
Strong project management and leadership skills
Ability to demonstrate flexibility
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint, Paint, Outlook
Proficient in database management
Personal skills to include leadership abilities, positive outlook, self-motivation, and problem solving
Experience in customer service and working in a professional environment
Effective communication, motivation, cooperation, and conflict resolution
Experienced in working with volunteers, event planning, meeting coordination and communications.
Work a flexible schedule, including evenings, weekends, and some holidays.
Comfortable working outdoors in varied weather and being on feet for extended periods of time.
Provide one’s own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to thirty (30) pounds and be on feet for extended periods.

Nice To Haves

Possession of a bachelor's degree in a related field preferred

Responsibilities

Serve as ‘first responder’ and ‘gate keeper’ for Barefoot stakeholders; answering questions, providing assistance and responding to needs quickly and accurately
Facilitate the resident-verification and amenity access process and security control system; maintain access policies and procedures
Facilitate the welcome letter process
Coordinate and support general office contracts for the community life team.
Promote, support and inform stakeholders of community initiatives, outreach activities, and partner relationships
Handle customer service needs with a friendly and caring – yet assertive – demeanor following standards and guidelines; must be comfortable approaching residents not following policies; capable of handling escalated situation
Showcase amenities and programs through clubhouse tours
Duties include providing administrative support for all departments of the community life team at The Cove.
Serve as primary point of contact for individuals and groups renting The Cove space; explain rules, provide information and review the rental checklist; ensure area is properly set-up for the event; assist with set-up as needed; ensure the area was left in its original condition
Perform light clean-up; ensure The Cove property maintains a clean, tidy environment
Serve as records manager and maintain association records in Cloud-based storage files.
Contribute to the execution of community strategic plans & budgets and the support the delivery of plans community-wide.
Support, coordinate and attend community wide events, programs and activities.
Coordinate annual communications calendar in support of Engagement and Operations imperatives.
Attend after-hours events and meetings, as necessary.
Other responsibilities as assigned.