Community Liaison

AlpineCare•Milwaukee, WI

41d

About The Position

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals’ goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient’s priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability. We’re building a purpose-driven team passionate about making a difference. If you’re excited to shape the future of home-based care, here’s what the role involves. The Community Liaison, Home Health is responsible for inbound/outbound communication and business development across all eligible business units. The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriads of services we bring to eligible patients in their respective market.

Requirements

High school diploma or GED
At least 1 year of experience in a clinical setting or outside sales
Must maintain a valid driver’s license and good driving record
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Computer skills including but not limited to Word, Excel, Outlook, reporting software
Demonstrable success in quickly building telephonic relationships with eligible patients

Nice To Haves

Hospital experience strongly preferred
Social workers are encouraged to apply.
Must be a natural networker, skilled at building relationships
Should have or be able to develop a book of business
Self-motivated and driven individual who thrives with minimal oversight after training

Responsibilities

Market analysis, along with competitive landscape, in which to differentiate our services to external referral sources
Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment process of the Alpine Care suite of businesses in a given market
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
Provide direction on benefit enrollment program and processes
Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted, and meetings scheduled with external sources
Ensure scheduled meetings with patients and their caregivers are attended timely
Adhere to company policies and procedures related to patient outreach calls
Complies with PHI and HIPPA guidelines
Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Home Health Administrators, and local BU support staff
Performs other additional duties as assigned