Community Liaison

Home Helpers of AR•Jonesboro, AR

16d

About The Position

Community Liaisons are responsible for developing business relations and maintaining timely communications with referral sources. Demonstrate professional conduct and ethics according to organization policies and procedures. Work cooperatively as a member of a team. Establish relationships with referral sources such as physicians, hospitals, long-term care facilities and assisted living facilities. Present various home care services to referral sources and follow-up with the referral sources. Educate referral sources on the components of in-home care services and explain value to the healthcare model. Serve as a liaison between the Company and referral sources to identify home care needs and assist in meeting those needs Communicate frequently with each referral source to ensure that the expectations of the referral source and the needs of the clients are being met. Answer incoming calls from referral sources, lead calls, and general business correspondence. Assist in identifying and resolving any issue, dissatisfaction or problem that the referral source is experiencing with the Company and services. Evaluate continually the Company’s marketing strategies and advise management on effective strategies and suggest any changes. Serve as the Company’s representative in the community to promote a positive image of the Company and to promote interest in the Company services. Make home visits “sofa visits” to present services and build relationships with potential clients and stakeholders. Work with Company staff to coordinate start of care for clients. Maintain knowledge of Company policies, procedures and trends of the home care industry. Participate in company-sponsored programs and meetings. Performs other duties as assigned by the Regional Manager, or other appropriate supervisory personnel.

Responsibilities

Developing business relations
Maintaining timely communications with referral sources
Demonstrate professional conduct and ethics according to organization policies and procedures
Work cooperatively as a member of a team
Establish relationships with referral sources such as physicians, hospitals, long-term care facilities and assisted living facilities
Present various home care services to referral sources and follow-up with the referral sources
Educate referral sources on the components of in-home care services and explain value to the healthcare model
Serve as a liaison between the Company and referral sources to identify home care needs and assist in meeting those needs
Communicate frequently with each referral source to ensure that the expectations of the referral source and the needs of the clients are being met
Answer incoming calls from referral sources, lead calls, and general business correspondence
Assist in identifying and resolving any issue, dissatisfaction or problem that the referral source is experiencing with the Company and services
Evaluate continually the Company’s marketing strategies and advise management on effective strategies and suggest any changes
Serve as the Company’s representative in the community to promote a positive image of the Company and to promote interest in the Company services
Make home visits “sofa visits” to present services and build relationships with potential clients and stakeholders
Work with Company staff to coordinate start of care for clients
Maintain knowledge of Company policies, procedures and trends of the home care industry
Participate in company-sponsored programs and meetings
Performs other duties as assigned by the Regional Manager, or other appropriate supervisory personnel