Community Liaison
About The Position
Hospice of Santa Cruz County is the leading non-profit provider of end-of-life care in Santa Cruz County, established in 1978. Our team members are the heart & soul of our service. We foster an inclusive culture driven by community and compassion. As stewards of our community's end-of-life resources, our staff are team-oriented, experienced and compassionate in providing exemplary patient and family experience. Hospice of Santa Cruz County demonstrates our commitment to excellence and service by maintaining annual strategic goals and results focused on the patient experience, organizational culture, sustainability and innovation. We are accredited by the Accreditation Commission for Healthcare, or ACHC, a process which is genuinely patient-focused and demonstrates our agency's dedication and commitment to a higher level of performance and patient care. Hospice of Santa Cruz County is a great place to work and make a difference in our community. We are big enough to serve and small enough to know everyone's name. We take our work seriously and insert fun and joy whenever we can. Our commitment to excellence is part of everything we do. Job Summary The Community Liaison (CL) is responsible for marketing, education and outreach to ensure timely access to Hospice services and to increase community awareness of HSCC's services leading to growth in patient census in the assigned territory. The CL works collaboratively with the community liaison team, intake, admissions, and the clinical team to ensure excellent service is provided to all community partners, as well as promoting optimal collaborative care with referring agencies and physicians. The CL represents the agency and presents educational offerings to partner agencies and the broader community. The CL demonstrates expertise and compassion for issues related to serving patients and families facing a life limiting illness, death or bereavement, including presenting Hospice, Palliative Care, and/or Transitions Services. Territory: Santa Cruz
Requirements
- Valid CA Driver's License and liability auto insurance
- Must have reliable personal transportation to travel throughout the region
- Pass all required background and reference checks
- Bachelor's degree in healthcare, education, or related field preferred
- Experience in healthcare, customer service, training and relational marketing preferred
- Excellent verbal and written communication skills
- Exceptional tact and diplomacy
- Skilled at delivering presentations to a variety of audiences
- Ability to develop and sustain effective working relationships and maintain professional boundaries
- Strong computer/smart phone skills and familiarity with an electronic medical record
Nice To Haves
- RCFE &/or SNF experience preferred
- Bilingual in Spanish preferred
Responsibilities
- marketing
- education
- outreach to ensure timely access to Hospice services
- increase community awareness of HSCC's services leading to growth in patient census in the assigned territory
- works collaboratively with the community liaison team, intake, admissions, and the clinical team to ensure excellent service is provided to all community partners
- promoting optimal collaborative care with referring agencies and physicians
- represents the agency and presents educational offerings to partner agencies and the broader community
- demonstrates expertise and compassion for issues related to serving patients and families facing a life limiting illness, death or bereavement, including presenting Hospice, Palliative Care, and/or Transitions Services
