Community Liaison

Trinity Health • Pensacola, FL

1d

About The Position

Posting Job Description Position Purpose: The primary purpose of your job position is to be responsible for developing relationships with community referral sources, agencies, healthcare/human services professionals, and families to provide greater understanding of the PACE Organization (PO). Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Community Liaison is responsible to enter all qualified referrals into the Customer Relationship Management Platform (CRM) utilized by the PO. The Liaison will also work closely with PO staff to promote greater understanding of community needs. What you will do: Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions. Consistently demonstrate (leads by example) TH PACE Values to all internal and external customers (participants, visitors, volunteers, and colleagues.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the office. Execute assignments in a culture that is shared and collaborative across all divisions within TH PACE. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act 7within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintaining constant contact with key personnel. Attend and participate in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required/needed. Initiate and maintain contact with community referral sources, agencies, health care/human services professionals and other community organizations. This includes and is not limited to senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the PACE program. Responsible for identifying and building effective relationships with community referral sources, agencies, healthcare/human service professionals and other community groups. Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned. Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor. Act as a liaison between participants and PACE Organization Enrollment Team as required to resolve problems, provide information on services, and maintain positive relations.

Requirements

• Bachelor’s degree with a minimum of two (2) years of sales or marketing experience is preferred. A combination of education and experience may be acceptable.
• Demonstrates superior written/verbal communication skills appropriate for audience comprehension and ability to communicate effectively with individuals and groups representing diverse perspectives.
• Valid Driver's License
• Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility.
• Ability to work with minimal supervision and exercise independent judgment.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross functional teams, customers, and end users.
• Must be comfortable functioning in a virtual, collaborative shared leadership environment.
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension.
• Well-developed communication skills, both written and oral, that may be used either in an on-site or virtual environment is required.
• Able to communicate effectively with individuals and groups representing diverse perspectives.
• Proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system.
• Ability to use other software as required to perform the essential functions of the job.
• Position may require 10% travel within the Centers geographic region.
• Position requires ability to engage in frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting.
• Must be able to push, pull, move and or lift a minimum of 20 pounds if applicable.

Responsibilities

• Developing relationships with community referral sources, agencies, healthcare/human services professionals, and families to provide greater understanding of the PACE Organization (PO).
• Obtaining referrals for people qualified and interested in the PO program.
• Entering all qualified referrals into the Customer Relationship Management Platform (CRM) utilized by the PO.
• Working closely with PO staff to promote greater understanding of community needs.
• Knowing, understanding, incorporating, and demonstrating the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions.
• Consistently demonstrating (leads by example) TH PACE Values to all internal and external customers (participants, visitors, volunteers, and colleagues.)
• Creating and maintaining an atmosphere of warmth, propagating a calm environment throughout the office.
• Executing assignments in a culture that is shared and collaborative across all divisions within TH PACE.
• Promoting and maintaining collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts.
• Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Knowing disaster recovery, crisis management and business continuity plans and act within your role that is developed within the business continuity plan.
• Attending and participating in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required/needed.
• Initiating and maintaining contact with community referral sources, agencies, health care/human services professionals and other community organizations.
• Identifying and building effective relationships with community referral sources, agencies, healthcare/human service professionals and other community groups.
• Working collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.
• Implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.
• Acting as a liaison between participants and PACE Organization Enrollment Team as required to resolve problems, provide information on services, and maintain positive relations.

Benefits

• Comprehensive benefit packages available, including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.
• Access to wages earned daily through Daily Pay.
• Ability to earn incentives through our Employee Referral program.
• Warm and supportive environment with a truly patient-centered focus.
• Comprehensive Orientation and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level