Community Leasing Associate - Affordable (Floating)

Fairfield Residential • Richmond, CA

139d • $22 - $25

About The Position

This position will float between communities and work on-site throughout the Bay Area region. With regular local travel supported by an auto allowance, you'll play a key role in maintaining our communities’ exceptional standards, while ensuring resident satisfaction and property excellence. At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide. Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture.

Requirements

• Minimum of one year experience in a customer service, sales or retail position required.
• Experience or knowledge in leasing or real estate a plus.
• Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word and Excel.
• Professional verbal and written communication skills required.
• Ability to close a sale is highly preferred.
• Knowledge of tax credit, fair housing, and trade practices a plus.
• Experience using Yardi or other related property management accounting software a plus.
• High school diploma or equivalent required.
• Valid Driver's License may be required.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

Responsibilities

• Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates.
• Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
• Determine the customer’s needs, resolve and/or escalate to a higher level as permitted.
• Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
• Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process.
• Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.
• Use Yardi accounting software to manage the leasing process.
• Complete marketing/advertising tasks including updating social media sites.
• Maintain knowledge about local market conditions; shop local competition.

Benefits

• Paid time off, paid holidays and sick days.
• Paid time off for volunteering activities (optional).
• Matched 401(k).
• Medical, dental & vision insurance.
• Flexible spending account.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees