Community Interpreter

Convo Communications•Staunton, VA

About The Position

The Community Staff Interpreter is responsible for delivering high-quality American Sign Language (ASL)/English interpreting services in a variety of community settings. This position assists the scheduling team related to assignment coverage, coordination, and professional discretion in the field. This role supports operational continuity by proactively collaborating with scheduling teams and other interpreters to ensure timely service delivery. The Community Staff Interpreter exercises sound judgment when addressing assignment changes, cancellations, or service needs that require real-time decision-making.

Requirements

Proficiency in American Sign Language and spoken/written English
Minimum of three (3) years of professional community interpreting experience
RID Certification or VQAS Level III, or equivalent - candidates who are who are uncertified may be considered, with the expectation certification is obtained within one (1) year of hire
Strong understanding of the NAD-RID Code of Professional Conduct and Deaf cultural competencies
Ability to think critically and act decisively in high-pressure or dynamic environments
Skilled in using technology platforms such as Zoom, Google Workspace (Calendar, Docs, Sheets), and internal scheduling systems
Exceptional interpersonal and communication skills
Demonstrated reliability, flexibility, and professionalism
Position requires reliable, independent transportation to and from job sites
Position requires regular local travel in own vehicle up to 3 hours a day, extended travel may be required on occasion
Must have minimum high speed internet of >20 MBPS

Nice To Haves

Strongly prefer Certificate of Healthcare Interpreting (CHI)

Responsibilities

Provide professional ASL/English interpretation in diverse settings including - but not limited to - medical, legal, educational, corporate, and video-based environments
Collaborate with the scheduling team to monitor, confirm, and adjust interpreter assignments as needed
Independently identify and communicate potential coverage gaps, cancellations, or last-minute needs and assist with real-time solutions
Support service delivery continuity by stepping into assignments or recommending alternatives as appropriate
Offer insight into interpreter matching and assignment suitability based on qualifications, skill sets, and client needs
Act as a resource and informal mentor to peers by modeling professional conduct, supporting case conferencing, and contributing to skill development across the team
Serve as a cultural and communication advisor in complex interpreting situations, providing insights that support effective engagement with Deaf, DeafBlind, and hearing clients
Maintain responsive communication with internal teams and demonstrate reliability in meeting assigned commitments
Participate in case conferencing, interpreter debriefs, and peer discussions to support quality and professional growth
Ensure compliance with all internal protocols, customer-specific requirements, and documentation processes
Provide at home VRI work when not interpreting at client sites
Maintain active certifications, required training, and compliance documentation for work in regulated environments
Represent the organization professionally in the community and model ethical conduct aligned with the company’s values and interpreting standards
Must be flexible to support occasional evenings and urgent assignments, including a rotating on-call schedule of 1–2 weekends per month (minimum one weekend required), with two weekdays off provided in the week following each on-call weekend.
Support the planning and execution of community-based events as needed