Community Intake & Engagement Specialist

Amethyst Consulting & Treatment Solutions, PLLC•Greensboro, NC

About The Position

Amethyst Consulting & Treatment Solutions, PLLC is seeking a motivated and accountable Community Intake & Engagement Specialist to join our team. This role serves as the front door to our services and is responsible for moving referrals from initial contact to service admission in a timely and efficient manner. This position requires a high level of ownership, persistence, and follow-through. The Community Intake & Engagement Specialist ensures that clients and families are not only scheduled, but actively engaged and successfully connected to services. This role blends administrative coordination with hands-on outreach and works closely with the Chief Operating Officer or designee, clinical teams, and referral partners to ensure timely access to care while maintaining compliance with all regulatory standards.

Requirements

Bachelor’s degree preferred; equivalent experience considered
Minimum 2–3 years of experience in intake, care coordination, case management, or community-based services
Experience working with Medicaid and commercial insurance plans preferred
Experience working with diverse and underserved populations
Comfortable with community-based work, including meeting clients in homes, schools, or community settings when needed
Demonstrated ability to engage hard-to-reach individuals and families
Strong sense of urgency and accountability for outcomes, not just task completion
Strong verbal and written communication skills
Ability to work independently while managing multiple priorities in a fast-paced environment
Detail-oriented with strong organizational and time management skills
Working knowledge of healthcare operations and client management systems
Bilingual in English and Spanish is a plus
Clinical experience is an asset
This role requires a balance of administrative coordination and hands-on engagement. Candidates seeking a primarily office-based or task-only role may not be a fit.

Nice To Haves

Experience working with Medicaid and commercial insurance plans preferred
Bilingual in English and Spanish is a plus
Clinical experience is an asset

Responsibilities

Referral Management & Intake Process and review all incoming client referrals
Take ownership of moving each referral from receipt to service assignment
Ensure timely scheduling and completion of intake documentation
Conduct assertive outreach to clients and families, including phone contact, community-based visits, and coordination with referral sources to ensure engagement
Take ownership of moving referrals from receipt to service assignment within a 14-day target
Maintain consistent follow-up until the client is successfully connected to services
Proactively remove barriers to admission, including missed appointments, lack of response, and logistical challenges
Partner with clinical and field staff to ensure timely service initiation
Communicate program services and appropriate service pathways clearly to clients and stakeholders
Collaborate with the Chief Operating Officer or designee on outreach, marketing, and strengthening referral relationships
Support field staff with timely coordination and communication during the intake and early treatment process
Provide updates and follow-up communication to referral sources as appropriate
Track and report referral activity, outcomes, and barriers using internal systems
Verify insurance eligibility and maintain logs of authorizations and expirations
Complete enrollment, treatment, and discharge documentation accurately and in a timely manner
Maintain compliance with all local, state, and federal regulations and internal policies
Identify and actively address barriers to care, including transportation, scheduling, and communication challenges
Ensure clients and families understand next steps and remain engaged throughout the intake process