Community Impact Center Director

United Way Of Central Ohio•Columbus, OH

20h•$75,000 - $80,000•Hybrid

About The Position

This role will manage and have oversight of the day-to-day operations of the Community Impact Center (CIC). The CIC Director will work closely with the President & CEO to ensure mission alignment with tenant partners and collaborate with United Way staff and community stakeholders to realize the vision of the CIC.

Requirements

Basic understanding of AV technology and event set-up procedures.
Thorough appreciation, acceptance and commitment to community representation across a variety of backgrounds.
Excellent written and verbal communication skills and ability to interact with individuals from varied backgrounds.
Experience incorporating the perspectives of various communities in considering the impacts and outcomes of a decision-making process.
An understanding of institutional and structural bias and its impact on underserved and underrepresented communities.
Demonstrated ability to collaborate effectively with staff, donors, partners and vendors from a variety of backgrounds.
Positive interpersonal/communications skills and ability to use sound judgment and be self-directed.
Strong computer skills are required using Microsoft Office 365; familiar with word processing and spreadsheets.
Strong time management and organizational abilities and ability to manage multiple projects and meet deadlines.
Ability to independently problem solve.
Ability to maintain confidentiality of information.
Ability to work successfully in a team environment.
Ability to work collaboratively with co-workers within and across departments and functions.
Ability to creatively troubleshoot, thrive under pressure and accept constructive criticism.
Demonstrates a positive can-do attitude, flexibility to re-prioritize, multi-task, and switch tasks fluidly.
Ability to consistently adhere to inter-departmental, volunteer and constituent service standards.
Demonstrated knowledge of and support for United Way Mission, Vision, Culture Pillars, Service Standards, Confidentiality Standards, and Policies and Procedures.
A bachelor's degree in business, marketing, human services or related field required.
At least five years of experience in hospitality, event planning and/or sales management experience or an equivalent combination of education and relevant experience required.

Nice To Haves

Some management/supervisory experience is preferred.
CPR/First Aid Certification preferred.

Responsibilities

Tenant Partner Management Serve as the liaison with CIC tenant partners and representatives to assist with facilitation in coordinating tenant shared services and Nationwide building services.
Serve as the point of contact for tenant requests, emergencies and complaints.
Work with tenant partner leads to enforce building rules, lease agreements and occupancy policies.
Coordinate move-ins, move-outs and any changes in occupancy.
Work closely with the IT team to coordinate technology support for new and current tenant partners.
Alongside President & CEO, lead efforts to identify and onboard new tenant partners including conducting building tours with potential partners.
In collaboration with the President & CEO facilitate monthly meetings with tenant partners. This will include developing agendas.
Regularly communicate with tenants, including United Way staff, regarding building updates, policies and procedures and tenant engagement opportunities.
Develop, implement and coordinate collaborative engagement opportunities for tenant partners of the CIC.
Front Desk and Conference Room Management Supervise the CIC staff, Front Desk Receptionist and Building Manager.
Design and manage a plan for back-up front desk coverage.
Serve as back-up to cover the front desk for receptionist and building manager.
Update and manage the front desk directory and voicemail.
In collaboration with IT Coordinator or VP of IT, create and communicate processes for conference room technology.
Support conference room scheduling to include approving room requests as needed.
Maintain and update conference room guidelines, sharing revisions with building tenants, including United Way staff, as needed.
Develop and maintain a process and fee structure for room rentals with external partners.
Building Operations At times, open and/or close the building for evening and weekend meetings in collaboration with tenant partners.
Oversee and maintain the CIC’s Emergency Action and Response Plan, ensuring effective management of safety leads, coordination of annual fire and tornado drills, and facilitation of CPR and first aid training.
Foster a positive building culture that emphasizes collaboration, inclusivity and accountability.
Collaborate with the CFO to maintain awareness of CIC budget.
Leads the administration and oversight of parking garages, ID badges and parking passes.
Provide supervisory oversight, in coordination with the Building Manager, of incoming and outgoing correspondence, including mail and packages, ensuring timely distribution and proper handling.
Work in partnership with Nationwide to oversee routine maintenance, including the scheduling and supervision of building repairs and upgrades; conduct regular inspections to ensure building systems operate effectively; and maintain compliance with applicable building codes, safety standards and regulations.
Other . Responsible for supporting the achievement of United Way’s mission and strategy goals.
Responsible for supporting United Way’s culture of excellence through adherence to the Culture Pillars.
Responsible for integrating fair opportunities and a collaborative approach into daily work and contributing to the advancement of United Way’s community engagement and equal opportunity dashboard and goals.
Demonstrate commitment to breaking down barriers to economic prosperity in our community.

Benefits

Hybrid work model approach combining in-office work and remote work
Flexible daily hours (available year-round)
Summer hours (offered from Memorial Day through Labor Day)
15 vacation days earned annually
11 paid holidays annually
One personal day annually
Seven sick days earned annually (14 days earned the 2 nd year)
Tuition reimbursement (subject to budget availability)
Medical and dental insurance (employee pays 20% of premium)
Vision insurance (employee pays 100% of premium)
Short-term disability insurance (employee pays 50% of premium)
Medical flexible spending account
Long term disability and term life insurance (employer pays 100% of premium)
401K plan with up to a 3% match and a 3% safe harbor contribution for eligible/participating employees after one year of service
Business casual dress code policy
Free parking