Community Hub Coordinator

Johnson College•Scranton, PA

About The Position

Johnson College is currently seeking a full-time Community Hub Coordinator. This position coordinates multiple components of programs offered through the Community Hub Department and serves as the first point of contact for the campus community. The coordinator models outstanding customer service and uses effective communication to provide accurate information and assistance to students, instructors, staff, and community members. This position will report directly to the Director of Community Engagement.

Requirements

Strong attention to detail and organizational skills
Excellent communication and customer service skills
Sound counseling techniques with sensitivity and discretion to effectively advise students of various social, cultural, economic, and educational backgrounds in the resolution of problems.
Ability to interpret, recommend and implement college policies, procedures, and regulations.
Ability to manage multiple activities and/or projects.
Ability to multi-task with demanding time frames, and pay attention to detail in a fast-paced environment
Microsoft Office skills
Embrace college's mission, shared values, and institutional goals.
Travel for programs and to College Campuses
Nights and Weekends as required
Associate's degree in Human Services, Education or other related fields.
Experience working independently under general direction in a high volume, fast-paced, team-oriented environment, exercising good judgement, creativity, and initiative in the performance of job responsibilities in high education.
1-2 years' experience in a higher education environment
Knowledge of Microsoft Word, Excel, Access, and PowerPoint
Valid driver's license

Nice To Haves

Experience in social work a plus.
Experience working with co-curricular programs and teaching is strongly preferred.

Responsibilities

Assist students with inquiry and intake form students seeking assistance in Community Hub.
Maintain and update department records.
Provide accurate information on community-based supports to assist in referrals.
Assist in program recruitment of the various special programs.
Coordinate Community Hub events with college departments and community based organizations.
Provide quality student service as demonstrated in patience, tact, courtesy, flexibility, and responsiveness to student needs.
Oversee the Community Hub Food Pantry, ReFuel Station, ordering food, maintaining records, while adhere to federal and state regulations
Provides support for clerical and administrative tasks related to department including department grant-funded programs.
Participate and be an active member in assigned campus committee(s)
Performs other related duties as assigned.