Community Health Worker

Cleveland Clinic•Colesville, MD

7d•Onsite

About The Position

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity, and respect and live by the mission of providing world-class healthcare. As a Community Health Worker (CHW) working in Infant and Maternal Health, you will play a vital role in linking members of the community to health and social service systems. In this role, you will help address infant and maternal health disparities by screening patients for social determinants of health and working collaboratively with care teams and Pathways Hubs to connect families with appropriate resources and support services. You will support patients throughout pregnancy and the baby’s first year of life, providing education and guidance on topics such as safe sleep, lead paint exposure, breastfeeding and other maternal and infant health needs. Your close understanding of the community you serve will help build trust and allow you to act as a liaison between health and social services and community members, facilitating access to services and improving the quality and cultural competence of care. This role helps build individual and community capacity by increasing health knowledge and self-sufficiency through outreach, community education, informal counseling, social support and advocacy. A caregiver in this position works days from 8:30AM – 5:00PM, with the ability to travel up to 20% of the time within Stark County.

Requirements

High school diploma/GED
Valid driver’s license
Knowledge of community resources
Community Health Worker (CHW) Certification and be certified as a CHW through the Board of Nursing
Ability to develop trusting and effective working relationships
Strong information gathering, interviewing and time management skills

Nice To Haves

One year of experience in a medical office setting
Two years of community service experience
Bilingual in English and Spanish
Medical Assistant training or Medical Assistant certification
Knowledge of medical terminology
Knowledge of the Electronic Medical Record (EMR)
Passionate about helping people in the community

Responsibilities

Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
Coach patients in effective management of their chronic health conditions and self-care.
Convey the purposes and services of a program to the user population and the impact the program or service would have.
Assist patients in understanding care plans and instructions.
Visit patients in their homes as needed to assess the patient, their living conditions, and meet with family members or caretakers.
Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
Advocate for patients and act as a liaison between the patient/family and community service agencies (schools, hospitals, support groups, etc.).
Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
Facilitate communication and coordinate services between providers.
Motivate patients to be active, engaged participants in their health.
Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program, volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, and procedures and resources available to handle new, unusual or different situations.