Community Health Worker- Eureka, CA

PLANNED PARENTHOOD SHASTA-DIABLO•Eureka, CA

12d•$27 - $32

About The Position

The Community Health Worker (CHW) is a liaison between health, social services and the community and facilitates access to services to improve the quality and cultural competence of services delivered. The CHW has a close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, patient navigation, social support, and advocacy.

Requirements

Understands and is part of the community being served.
Demonstrated self-awareness in terms of understanding one’s own race, culture, identities, biases, power, privileges, and stereotypes.
An understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in the community.
Ability to communicate easily with others, including demonstrating active listening skills.
Sensitivity to populations most highly affected by homelessness and other at-risk populations.
Read, write and speak English language.
High School diploma or equivalent required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the PPNorCal organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
Commitment to working with low-income and culturally diverse patients with an emphasis on prevention and empowerment.
Ability to maintain focus on immediate high-risk areas and provide referrals as needed.
Ability to quickly establish rapport with all clients.
Ability to deal with non-verbal communication effectively.
Dedication to quality healthcare & excellent customer service.
Ability to employ creative problem-solving skills with limited resources.
Ability to work in a busy environment, often under pressure, without compromising accuracy, attention to detail, and courtesy to clients and staff.
Ability to handle communication problems with other staff and managers directly, constructively, and with sensitivity.
Ability to represent the organization with professionalism.
Ability to work independently and as a team member.

Nice To Haves

Experience in community work, education, health care, or related field preferred
Bachelors level work completion preferred; co-concurring undergraduate education acceptable.
Experience in a community clinic and in reproductive health care is desirable.
Knowledge/experience with EHR or EPM systems preferred.

Responsibilities

Function as an integrated member of the Eureka health center staff.
Trained in specific Reproductive Health Specialist (Medical Assistant equivalent) functions within the Eureka health centers.
Identify Community Based Organizations (CBOs) to collaborate with to meet needs related to sexual and reproductive health resources and education; maintain relationships with CBOs
Build and maintain collaborative and positive relationships with the community, health center staff, and partner organizations.
As a member of the health center team, provide education to individuals or groups on topics related to health and health promotion, which may include sexual and reproductive health, communicable disease prevention, testing, vaccination, and support services.
Collaborate with CBOs as appropriate to deliver bilingual (Spanish/English) culturally sensitive sexual and reproductive health education and information
Provide information and referrals to community resources necessary to improve health or address health-related social needs, including, but not limited to, food and nutrition, housing security, economic support, and legal services.
Assist and/or navigate patients in accessing health-related services and community resources, such as MyChart set up, follow-up appointments, provider eligibility and insurance coverage options.
Collect data and information as required by the evaluation plan and processes. Provide feedback to evaluation team and program management on evaluation process. Experience with data tracking/survey tools preferred.
Use assigned technology to complete job functions effectively.
Maintain and document confidential information.
Submit regular report on program implementation, data of individuals receiving assistance, and client stories sharing highlights, challenges, and recommendations
Ability to collaborate with supervisor on grant-specific narrative/writing in support of grant deliverables
Provide ongoing support and services for patients as needed.
Engage, motivate, and advocate community members to build knowledge and skills for self-directed change and community development.
Perform other job duties as required by manager/supervisor.
Actively participate in and support the Diversity, Equity, and Inclusion initiatives of PPNorCal.