Community Health Worker

Tarzana Treatment Centers, Inc•Long Beach, CA

18d

About The Position

The Community Health Worker (CHW) is responsible for helping patients and their families navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports medical and behavioral health providers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. CHW provides social support and informal counseling, advocates for individuals and community health needs.

Requirements

Community Health Worker I: High School diploma or general education degree (GED)
Community Health Worker II: High School diploma or general education degree (GED) and a Community Health Worker Certification.
Community Health Worker I: Two (2) years of community-based direct service experience working with communities of different racial/ethnic/cultural and socio-economic backgrounds. Candidates should have an understanding of the healthcare system and how to help patients find necessary community resources.
Community Health Worker II: At least one year experience as a Certified Community Health Worker I and one year of community-based direct service experience working with communities of different racial/ethnic/cultural and socio-economic backgrounds.

Responsibilities

Conduct community outreach programs and events.
Provide health education to individuals and groups on topics such as chronic disease management, preventive care, health insurance literacy, and medication adherence.
Distribute health education materials in the community.
Assist community members in accessing health and social services.
Serve as a link between individuals, healthcare professionals, and community resources.
Aid in navigating healthcare systems, scheduling appointments, and transportation.
Follow up with clients to ensure they are receiving the services they need.
Establish trusting relationships with patients and their families while providing support and encouragement.
Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients/families.
Follow-up with patients via phone calls, home visits, and visits to other settings where patients can be found.
Help patients set personal health-related goals and attend appointments.
Provide referrals for services to community agencies as appropriate.
Help patients connect with transportation resources and provide appointment reminders.
Exhibit excellent working relations with patients, visitors, and staff, effectively communicating the organization’s mission.
Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
Work collaboratively with other clinical personnel assigned to the same patient.
Knowledgeable about community resources appropriate to the needs of patients/families.
Provide consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information and reports clearly describe progress.
Act as a patient advocate and liaison between the patient/family and community service agencies.
Record patient care management information in the EMR and other software concurrently with patient contact or no later than end of shift.
Attend regular staff meetings, trainings, and other meetings as requested.
Manage assigned caseload of patients.
Always maintain HIPAA compliance.
Other duties as assigned by Supervisor or Director.