Community Health Worker

Oregon Health & Science University•Portland, OR

19h

About The Position

The Community Health Worker (CHW) serves as a bridge between the healthcare system and the community, supporting both in-clinic and community-based work with a focus on underserved populations. The CHW plays a key role in identifying and reducing social determinants of health, barriers to care, promoting health education, supporting resource navigation, and coordinating services. A key function of this role includes assisting patients participating in the Collaborative Care Model, working alongside behavioral health care managers and clinical teams to provide integrated healthcare. The Community Health Worker demonstrates strong verbal and written communication skills, is self-directed, and is skilled at developing relationships quickly. The incumbent is efficient and effective in assessing and delivering direct patient care, has an in-depth knowledge of local community resources, is innovative, thinks creatively, and demonstrates flexibility. OHSU Family Medicine at East Portland is a new Federally Qualified Health Center (FQHC) located on the Adventist Hospital campus. East Portland joins our existing health center, Richmond Clinic, in providing excellent care to Portland’s most vulnerable communities. We are committed to providing an open and equitable recruitment process with the goal of recognizing diverse lived experience that will contribute to the success of the organization and goals of this position. We are deeply committed to a community of excellence, equity, and diversity and welcome applications from candidates who will contribute to the diversification and enrichment of ideas and perspectives. Diversity, Equity and Inclusion are core values and accountability to these values helps us better serve our diverse community.

Requirements

High school diploma or equivalent.
2 years relevant work experience in mission-driven organization with one of those years being work experience with underserved populations with complex medical and social needs.
Preferred experience in community outreach services providing health information, advocacy, social support, and assistance engaging with the healthcare system.
Certification as Traditional Healthcare Worker (THW) required. Traditional Health Worker types include Doula, Peer Support Specialist (PSS), Peer Wellness Specialist (PWS), Personal Health Navigator (PHN) and Community Health Worker (CHW). Type preference may be determined by service need.
Fluency in written and spoken English.
Must be able to communicate effectively verbally and in writing.
Excellent telephone communication skills.
Must possess a valid motor vehicle driver license in good standing and must be eligible to operate a motor vehicle owned by OHSU or other agency; or demonstrate the ability to access transportation to meet the requirements of the position.
BLS/CPR certification within 6 weeks of hire.

Nice To Haves

Understanding of Social Determinants of Health and role of SDH in healthcare.
Ability to work independently utilizing critical thinking, problem solving, and time management skills.
Skill in developing and maintaining professional relationships quickly.
Ability to plan and deliver interactive health education classes and presentations for a variety of groups.
Demonstrated understanding of trauma informed and patient centered care or willingness to learn.
Ability to interpret and follow policies and procedures.
Knowledge of the Collaborative Care Model and integrated care practices.
Spanish, Vietnamese, Mandarin, Cantonese, Russian, Arabic, Korean
Demonstrated skill in community outreach, resource navigation, and patient advocacy.
Familiarity with Epic or other electronic health record (EHR) systems.
Experience facilitating health education classes or supporting group interventions.

Responsibilities

Respond to care team referrals and patient self-referrals for care coordination, individual and family support, health promotion, and resource system navigation.
Supports individuals and families with complex biopsychosocial needs in coordinating care with external providers and serves as system navigator and point of contact.
Assumes advocate role on patient’s behalf to ensure receipt of timely and appropriate services.
Assists patients in problem solving issues related to health care delivery, financial or social barriers.
Assist with coordination and follow-up for patients participating in the Collaborative Care Model, working closely with care managers and behavioral health consultants.
Assists patients in gaining access to community services.
Collaborates with care teams to meet patient/family and program goals
Deliver trauma-informed and culturally appropriate health education to patients, community members, and healthcare providers. Topics may include system navigation, chronic disease self-management, nutrition, and practical life skills (e.g., budgeting, cooking).
Design and implement community-based interventions and home visits to promote engagement and behavior change.
Conduct outreach and screening to identify social determinants of health and coordinate responses accordingly.
Complete timely, accurate documentation in the electronic health record (EHR), including collaborative care plans, progress notes, outreach activity, and billing-related notes as applicable. Ensure services provided are documented to support quality improvement and data tracking.
Support patients in scheduling, understanding care instructions, arranging transportation, accessing language services, and overcoming other logistical barriers.
Serve as a patient advocate and liaison between the patient and care team to promote engagement and trust.
Participate actively in care team huddles, case conferences, staff meetings, and team development opportunities
Offer the CHW perspective on patient needs and potential system improvements.
Engage with patient advisory groups to strengthen community voice and bridge relational gaps in care.
Build and maintain effective relationships with community organizations and service providers.
Facilitate referrals and collaborative efforts to address resource gaps and innovate service delivery.
Participate in community needs assessments and the development of programs responsive to those needs.
Collaborate with Patient/Consumer Advisory Councils to improve systems of care.